I have a 32" big screen TV and it was giving me some problem and as it was under warranty I called up Sears Customer Service and got an appointment for the following week. The service man came and had a look at it and told me that he would have to order some parts. He ordered for the parts which came rather quickly but I couldn't get another appointment for another week. Finally when that week passed and the service man came to repair it he realized that he had ordered for the wrong parts and had to order for the right ones again. He ordered for them and couldn't come for another two weeks. When I called two weeks later to find out why he wasn't there yet I was told he is not available right now and hasn't been able to come ever since. Every time I call up they either hang up or never answer or I get the answering machine. I will never get anything form Sears again. They are not worth the hassle.

Rebate said "free installation" for a dishwasher that i bought. When came time to get the rebate, they wouldnt give me the full install-cost because apparently my purchase didnt qualify. The shifty thing was that they referred to a rebate offer # that was not the same offer # that i was given during my purchase. My rebate offer was still valid but somehow these other rebate offers also kicked in with additional restrictions that caused all the hassle. In the end i got $100 less than what i expected for the rebate amount.

I happened to notice a T.V. on sale at Sears and thought it would make a good Fathers Day gift. I live in Montgomery, IL thus calling my local Sears stores located in Aurora and Plano to inquire about stock on this item. Both were sold out. That being said I called Sears in St. Charles, Which is 45mins away. I asked to be transfer to T.V. department and after being told that they did have it in stock I asked if it could be placed on hold for me. The sales associate informed me the only way it was possible was to purchase it over the phone. Which I did, then was giving a confirmation number and told to go to merchandise pick-up for my purchase. Once I arrived at merchandise pick-up I was told they had no history of my transaction and I needed to talk to a sale associate who also couldn't find anything. I was then taking to talk to store manager and only at this time was I told that my original call was transferred to Sears online and not the actual store department. Therefore there was no transaction history at their store and was told I had to wait 4 to 8 hour before it would be in their system to be released to me. Mind you it took me 45mins to get there, so I asked the store manager if she could just confirm that the purchase was make and allow me to receive the T.V. I already paid for. Her response was there wasn't anything she could do. My husband then asked if she could have them just terminate the original order and we would purchase it directly from the store. She had it cancelled and notified us that our credit card would be reimbursed within 24 to 48 hours three days have passed and still no reimbursement. I was given a 1-800 number to call which is Sears National Customer Relations and was told by N. C. R. they can't do anything for me to call Sears online customer service. I did and was then told that it would take 5 to 7 business day for reimbursement to post on my account because a Sears credit card wasn't used. Their online associate proceeded to tell me to "look at it as a learning experience and maybe next time I should ask if I'm speaking to someone that is physically at the store". After that had been said I called N. C. R. again asked for district manager name and a number I could get a hold of him. At that time a person by the name James identifying himself as a case manager said they couldn't give that information and ask about the situation. I informed James of what was going on to which he reply im sorry of our employees choose of words but still can't give out that information. I hope this some how reaches him not only to resolve my problem but foremost to inform him how their company is being operated.

I purchased a microwave advertised with a $20 rebates - filed online, mailed receipts, etc CERTIFIED. Told later that Sears is delivered mail as bulk but refuses to sign for certified mail.
After six months of emails and promised, I received a curt letter that there was never any rebate on this item. Anyone who has ever filed online rebate with Sears knows that they only put up forms for things that have rebates!

Also bought washer & dryer, which, again, after months of emailing I only received another letter that items didn't "qualify" for rebate. After multiple conversations and promises that because I waited Thanks giving 'til March for delivery, I would get rebate, suddenly nobody can do anything. I was in touch with these people biweekly all that time!
I have $200 worth of Sears gift certificates still languishing in my wallet which I'd planned to use towards a $700 dishwasher, but no chance. My grandkids are getting schoolclothes - which don't require rebates.
Can't believe Sears is still in business, actually. Overpriced and liars -

I had 4 new tires put on my car at sears automotive and they dented my car and put a big scratch in it $906.00 in damage.Thier (insurance agent) offered to pay $400.00 as a good consumer gesture.

Its like hitting my head against a brick wall
I can say one thing i will always walk around my car with a video camera from this day forward... I have all the emails and phone msgs.

anyways im sure your readers would be interested in this...

FOLLOWING ARE MY EMAILS

JAIMIE K. BRAGG
167 Hunt Club Dr.
APT # 1 - D
COPLEY OH 44321


Dear Sirs.

Well I have spoken to your rep Ray Wetzil
I have explained all to him and he had offered $400.00 to settle this
case. I had made it quite clear that I would only settle for $906.00
That is the lowest estimate that I had gotten.

Anyways I would rather loose
in a court room than settle for that, And I really dont think I would loose!
I do not understand Sears. And Im really starting
to see why your business has shrunk. The customer is trash to you. That is fine.
You will lose me and anyone I can convince to never do business with you.
I will see you in small claims court, if I am forced to take that drastic of measures.
Win or lose let the ball land where it may.

I will seek consumer news reporters prior to taking that action. I really can not
picket that store because its in a shopping center so far from the road, that is not
an option, but I can, and probably will exert my right to picket on the sidewalk
all along your Southland ( Middleburh hts OHIO store). I m not sure what else I can do
to make you understand that your employees have caused me this grief...
My parents where very loyal sears customers, and i kept too that, but i will
not be able to support that anymore. I do believe in customer service, but
you lake that...
For every one person you lose as a customer it takes 10 times more effort to
get that person back.
And Sears is an American tradition. I wonder how many have walked in my shoes with you
and how many people will follow in my foot steps with you

Anyways im sure you don't care and
dont want to hear all that...Well I guess we have all spoken.
Thank for the dent and scratch in my car!!!
I guess I will have a ( gift from you) a dent that keeps on giving RUST!!!
I will have that as a reminder how you dented and
told me to get lost!!!
THANKS AGAIN


Jaimie K. Bragg
167 Hunt Club Dr.
APT. # 1 - D
COPLEY OH 44321

HELP!!!
HELP!!!
HELP!!!

Well, I did not realize that it would be this difficult to even be able to deal with my problem.

On Tue April 21st, 2009
I received a phone call from JOHN a Tech with Medina Sears auto center.
He had informed me that he had noted all the damage on my car on a form
and asked me to look it as I talked to him.
So I did!
He said he had walked around the car and noted all the damage on the
car on this form.
Well he was correct the damage he caused was noted on this form
I was shocked?
So I asked him what does L R SIDE HIT PTS MEAN?
He explained that there was a dent and a large scratch on
the drivers rear side of the car.
So I ask John how come he did not annotate
on this form the right rear bumper contained major major scratched
from where i backed into a brick wall
and how come he did not put down that the tail light
was cracked and missing red parts where you can see the silver
coming Thur and how come he did not put
that there is spider cracked and major cracks in the windshield
I mean the windshield is majorly all cracked up!!!
THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND
THE CAR!
MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY
NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR

MY PROBLEM THAT I HAVE WITH ALL THIS
WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY

He said he did not notice that...

I asked him if i can talk to his manager?
He put me on hold!
Then after a few min.
He came back and said the manger will not talk to me
over the phone, with out being able to see the car!

So I said I work till 6:00pm will you manger be there at 7:00pm
He said no, I said I work till 6:00 pm every night
this week
so how are we going to do this
And then I was put on hold
and then disconnected!!!

I called the middleburg store to see if they can contact his boss.
Whom I have not heard back from.
And it does not look like I will!

This is very immature and unprofessional behavior
but you are going to have to give me someone
to handle this problem!

The have dented, scratch, and messed up my front end alignment that sears did in jan/2009

AND IT HAS TURNED INTO A KNIGHT MARE
I FEEL LIKE IAM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL

SALES CHECK # 021700434043 MEDINA OHIO 44256 STORE Apr 18th, 2009

INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009

THANK YOU
JAIMIE K. BRAGG

> Date: Mon, 20 Apr 2009 11:48:05 -0500
> From: [email protected]
> To: [email protected]
> Subject: Re: National Customer Relations - NC_Complaint_Management (KMM3798351I15977L0KM)
>
> >
>
> Dear Jaimie K. Bragg,
>
> Thank you for your recent correspondence regarding your experience with
> our Medina, OH auto center. We are always interested in hearing from
> our customers, and regret it was this type of situation that prompted
> you to contact us. We apologize for the inconvenience you have
> encountered with your vehicle after having your tires put on.
>
> We have forwarded your message to the Auto Center Manager. They will
> contact you within two (2) business days.
>
> Once again, thank you for contacting us.


> Sincerely,
> Jennifer W.,
> National Customer Relations
> Sears Holdings Corporation
>
> Original Message Follows:
> ------------------------
> Name: Jaimie K. Bragg | Address: 167 Hunt Club DR. Apt. 1-D | City:
> Copley | State: OH | Zip: 44321 | Country: USA | Day Phone:
>| Evening Phone: | Email: [email protected]
> | Comments: Dear Sirs
> Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you
> North Court street, Medina Ohio, 44256 Sears Automotive Center. I
> purchased 4 tires and I had them installed. Your Service Techs were very
> nice and helpful. However When I got my car back It was parked between 2
> cars so I could not really look at the tires. So when I got home, I
> looked at my tires, and the whole back side of my car (drivers side) had
> been majorly dented and scratched all up! Well im sure you can
> understand my frustration. I think the worst part was that they did not
> tell me about it. They just acted like well we wont say nothing, and
> hopefully he wont notice till later! Thats more frustrating than
> anything. And what is really frustrating is that im loyal to sears. And
> now this...can you please investigate this and get back with me.
> Someone has to take responsibility of this situation.
> Thanks,
> Jaimie K. BRAGG
>

Date: Tue, 21 Apr 2009 21:05:40 -0500
From: [email protected]
To: [email protected]
Subject: RE: National Customer Relations - NC_Complaint_Management (KMM3817881I15977L0KM)

Dear Jaimie Bragg,

Thank you for your recent correspondence. We are always interested in hearing from our customers, but apologize for the situation with the damage to your vehicle.


In order to best assist you, please continue working with the Sears Auto Center directly.


Thank you for taking the time to contact us. We value you as a Sears Holdings associate. We certainly hope you will continue to make Sears Holdings your choice for quality and value.


Sincerely,
Miguel G.
National Customer
Sears Holdings Corporation


Original Message Follows: ------------------------
Dear Sirs,

HELP!!!
HELP!!!
HELP!!!

Well, I did not realize that it would be this difficult to even be able to deal with my problem.

On Tue April 21st, 2009
I received a phone call from JOHN a Tech with Medina Sears auto center.
He had informed me that he had noted all the damage on my car on a form
and asked me to look it as I talked to him.
So I did!
He said he had walked around the car and noted all the damage on the
car on this form.
Well he was correct the damage he caused was noted on this form
I was shocked?
So I asked him what does L R SIDE HIT PTS MEAN?
He explained that there was a dent and a large scratch on
the drivers rear side of the car.
So I ask John how come he did not annotate
on this form the right rear bumper contained major major scratched
from where i backed into a brick wall
and how come he did not put down that the tail light
was cracked and missing red parts where you can see the silver
coming Thur and how come he did not put
that there is spider cracked and major cracks in the windshield
I mean the windshield is majorly all cracked up!!!
THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND
THE CAR!
MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY
NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR

MY PROBLEM THAT I HAVE WITH ALL THIS
WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY

He said he did not notice that...

I asked him if i can talk to his manager?
He put me on hold!
Then after a few min.
He came back and said the manger will not talk to me
over the phone, with out being able to see the car!

So I said I work till 6:00pm will you manger be there at 7:00pm
He said no, I said I work till 6:00 pm every night
this week
so how are we going to do this
And then I was put on hold
and then disconnected!!!

I called the middleburg store to see if they can contact his boss.
Whom I have not heard back from.
And it does not look like I will!

This is very immature and unprofessional behavior
but you are going to have to give me someone
to handle this problem!

The have dented, scratch, and messed up my front end alignment that sears did in jan/2009

AND IT HAS TURNED INTO A KNIGHT MARE
I FEEL LIKE IAM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL

SALES CHECK # 021700434043 MEDINA OHIO 44256 STORE Apr 18th, 2009

INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009

THANK YOU
JAIMIE K. BRAGG


>Date: Mon, 20 Apr 2009 11:48:05 -0500
>From: [email protected]
>To: [email protected]
>Subject: Re: National Customer Relations - NC_Complaint_Management (KMM3798351I15977L0KM)
>
>>
>
>Dear Jaimie K. Bragg,
>
>Thank you for your recent correspondence regarding your experience with
>our Medina, OH auto center. We are always interested in hearing from
>our customers, and regret it was this type of situation that prompted
>you to contact us. We apologize for the inconvenience you have
>encountered with your vehicle after having your tires put on.
>
>We have forwarded your message to the Auto Center Manager. They will
>contact you within two (2) business days.
>
>Once again, thank you for contacting us.
>
>Sincerely,
>Jennifer W.,
>National Customer Relations
>Sears Holdings Corporation
>
>Original Message Follows:
>------------------------
>Name: Jaimie K. Bragg | Address: 167 Hunt Club DR. Apt. 1-D | City:
>Copley | State: OH | Zip: 44321 | Country: USA | Day Phone:
> | Evening Phone: | Email: [email protected]
>| Comments: Dear Sirs
>Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you
>North Court street, Medina Ohio, 44256 Sears Automotive Center. I
>purchased 4 tires and I had them installed. Your Service Techs were very
>nice and helpful. However When I got my car back It was parked between 2
>cars so I could not really look at the tires. So when I got home, I
>looked at my tires, and the whole back side of my car (drivers side) had
>been majorly dented and scratched all up! Well im sure you can
>understand my frustration. I think the worst part was that they did not
>tell me about it. They just acted like well we wont say nothing, and
>hopefully he wont notice till later! Thats more frustrating than
>anything. And what is really frustrating is that im loyal to sears. And
>now this...can you please investigate this and get back with me.
>Someone has to take responsibility of this situation.
>Thanks,
>Jaimie K. BRAGG