Want an appliance to last 2-5 yrs, buy SEARS! Because that's all you'll get if your lucky.<br />
<br />
ALL three major appliance failed this year: refrigerator, stove, & dishwasher. But hey, the dishwasher actually failed twice: two motors.<br />
<br />
Stove nearly set the house on fire when it quit.<br />
<br />
ALL purchased in 2003 with a new house, first owner & only owner.<br />
<br />
WHAT a bunch of junk. I remember the stuff we had growing up, was more like it last 20-25 yr.

We bought a new air conditioner/furnace in January 2007. By October, the installer had to come out, as the air conditioning unit was leaking water onto the floor by the air filter and the fan was blowing it onto the control board. They thought the problem was a clogged drain pipe going out of the house, so they re-angled the drain pipe and they had to replace the control board as it had gotten wet. By the way, they charged us for the control board, which I found out from another tech that came out to look at our unit that they shouldn’t have. It was covered under our warranty. It also put a strain on the compressor motor, but thankfully, that didn’t need to be replaced as we caught it in time. In April of 2008, the air conditioner unit started leaking water again onto the air filter and straining the compressor motor. We turned it off immediately after hearing the motor straining and my husband looked into the unit and heard and saw water leaking from the back of the unit, near the drip pan. We again called Sears to set up an appointment to have someone come out. Sears responded immediately, BUT sent a tech to our house that said they couldn’t work on our unit because the duct work was in the way, and he was not certified to remove it. By the way, he was very nice and didn’t charge us for his time, which I understand, he could have. The original installer used our existing duct work when he installed our new air conditioning/furnace. I have tried numerous times to schedule the installer to come back out to our home and fix this problem. They all said that they were faxing over a work order to the installer (Halls) and that they (Halls) would call us within 24 hours to schedule with us. Since May 28, no one has contacted us. We even called Halls, and they say they have never received the order. When the problem started our unit was under 1-year-old. Now it’s getting into the “over 1-year-period” and no one seems to want to take responsibility and help us out. They have given us the run-around, quite frankly, we are “pissed” We are tired of being told we have to call different numbers because of the age of our air conditioner. By the time we get any help, our warranty will be expired!!

I bought sears appliances because of their long standing service reputation.WEll now, with a Stack washer/dryer bought at Sears, this machine broke and flooded my house several times and when I called for service, they told me I had to wait 2 weeks for a repair person. This happened after the same part broke twice and my floors were covered by water.No consideration for the emergency or the fact that they had been here 6 months before to "fix" this problem. I will never buy Sears again, the treatment was terrible.

service was to be done on a dish washing machine today between 8 and 12 no one came and when i called later in the day i was told a call was made to me and the caller was hung up on i gave 3 phone numbers and if i was him and i had intentions on doing the job i would have made a better attempt or made sure the message got to the right number we never received got it

I have a warranty with sears when I purchased my washing machine last year. Last week my washing machine broke. I called sears on 7/26/08 to schedule an appointment to fix my machine. They told me that the next available date would be 8/2/08. So I had to drag my clothes to the laundrymat for 1 week. Then I get a call on 8/1/08 from Sears to tell me that they have to reschedule my appointment for 8/8/08 because there are no availabel techs. I told them that I wanted to be compensated for my gas and the cost of washing my clothes for another week. They said that that is not in their policy. I then told them that I no longer wanted the product since I am still paying on it on their credit card and they told me that they would not do that. I would have to get a rent-a-washer that they would pay for. I told them it would cost me more money to hire a plumber to disconnect mine and connect the rent-a-washer. Would you please help me to get some reimbursement for my inconvenience and the cost of washing my clothes and not to mention the gas it is costing me to go to and from the laundrymat.