I purchased a mattress that is very uncomfortable, and is killing the back. It sinks when you sleep on it, and causes pain. We were told there is a 30 day guarantee on ALL mattresses. Well apparently not, at least not according to the Sears Cares Team case manager Roy G.

SearsCares will not do a damn thing other than give you the run around. They will have you take pictures, do measurements, rulers, strings, the whole nine yards...and in the end tell you the mattress is fine. We called once the 30 days was up (we were told to try the bed for at least 30 days). We were rudely spoken to, and told he was the highest escalation we can go to, and we have no recourse. That we would not get a new bed or a refund. I have never been treated so badly before. The sears cares agents names was ROY G. (He would not give us his last name and became very agitated when we asked him for it). When we asked to speak with his manager, he said he was as high as we could go, and that was it.

He was extremely unhelpful, arrogant, and did not seem to care about our issues at all. This long time Sears customer will never shop there again, after the way I have been treated. I've seen the generic searscares emails at all these review sites. They are BS. You end up contacting them and you get treated like crap. Maybe we had a bad agent (ROY G.)

BUYER BEWARE-ONCE YOU BUY A MATTRESS FROM SEARS, YOU ARE ON YOUR OWN. The 30 day comfort guarantee is a lie. They make you take pictures and then say we so no problems with it. Buy from a reputable company that will stand by their products, but most of all treat the customer right.

Try this one!!! got an add for a 36" Jenn air staninless steel barbaque., Went to store they said that is on line order only and had never seen there one add. Sears and oneline sears not the same. Big LYE. ok so I order one line check all the spec's on it printed it had my fabricator build a complete cement bbque area for the drop in. Gave the specs to him so no mistakes. He thus cuts granite. Well guess what Sears has wrong specs on their website and in there add. After 2.5 hours on the phone and transfers and repeating and repeating the same story I was told no the model numbers are right. I replied look at the specs!!! OH sorry we only have 32" and can't get a 36" sorry for basically the false advertising which is still up right now.. LOOK at it is looks like it has been their since 12-10!! So now I have to absorbe the increased cost of a 36" or be out $1800 to the contractor I paid to do this!!! FUN STUFF!!! They said all we can do is return it waive the restock fee. PLEASE LOOK AT THIS SINCE IT WILL GO TO COURT...

I recently bought a DVD player and it included a $10.00 rebate. The Sears retailer did not provide me with the address to which I am to send the rebate form.

I would appreciate it if you could email me the address.

My mother's 50th Birthday is coming up in April, and I decided to buy her something she really needed, a dishwasher. I researched dishwashers on the Consumer Reports website and found the one that would best suit my mother's needs. The least expensive model was from PC Richards for $399. However I decided to go with Sears, even though their price for the dishwasher was $599. I chose Sears because of their reputation for excellent products. I checked online and saw that Sears was offering “Free Shipping” on products over a few hundred dollars, which the dishwasher certainly was, as well as a price match guarantee. Instead of making the purchase over the internet, I chose to be called by Sears. Cathrin D., who called me from Sears Blue Team was very helpful and offered me several add-ons, including an installation kit and a three year warranty. She also helped me price match the dishwasher. Cathrin told me that this dishwasher was in stock and could ship out by the beginning of the following week.

The following week, my mother received a phone call at 5:30 in the MORNING, on Tuesday, from Sears saying that they had her installation kit, but didn’t have her dishwasher. At 10am, an installation company called ‘A1’, called my mother and said that they had her dishwasher ready for delivery, but no installation kit. My mother asked them how they were going to install her dishwasher, which I had told her was COMPLETELY paid for, without the kit. ‘A1’ told my mother that they were NOT going to install her new dishwasher, but just drop it off. My mother told them not to and then called me in a panic. I reassured her that this must be a misunderstanding, seeing as how I HAD PAID IN ADVANCE FOR THE DISHWASHER, THE INSTALLATION KIT, THE INSTALLATION, HAULING AWAY OF THE OLD WASHER, ETC…

I called Sears and was transferred from one department to another, having to repeat my story to every new representative. This went on for THREE hours! Not one single representative was able to help me with the whole issue. Finally I demanded to speak to a supervisor. ‘ Kevin’ explained to me that the installation kit that I had purchased through Sears was on back order and I could be refunded for the installation kit and instead, buy it directly from ‘A1’. However, he could not complete this transaction himself, but had to transfer me to yet another representative, at which point I had to explain the whole story again, in order to get my refund.

I then called ‘A1’ who refused to sell me the installation kit over the phone, as Kevin had verified they would. They told me that I would have to buy it from Sears. I had already bought it from Sears and gone through this whole rigmarole with them. ‘A1’ gave me the number for a Sears in Winter Park, whom they said could help me re-purchase the installation kit. I called Sears in Winter Park, who said ‘A1’ was wrong and they could not handle this for me. They transferred me instead to an installation department. The installation department had to hear the whole story again, and they took my credit card number to charge me $24.99 for the new kit. I reminded them that I had originally only had to pay $11.99 for it. So they agreed to charge me that price.

I was looking at my receipt from Sears today and noticed that at the end of the bill I was charged a $69.99 shipping fee, after I had been told that shipping would be free.

Sears and A1 rescheduled the installation for the following Monday between 4pm and 8pm. A1 was late, only finally arriving at 8:15pm. Does Sears believe that a provider showing up late, causing a client to lose income by taking off work, is ok? The dishwasher was installed and my mother called me and told me that it was stainless steel, I HAD ORDERED AWHITE DISHWASHER. Can Sears get anything right?

Not only am I frustrated, disappointed and angry at the service I have received, I have been overcharged by Sears.

I feel the Sears team is incompetent at best. No one person was able to resolved my issue. There was no communication between representatives as to what my issue was. Sears tried to send out an order without all of the necessary parts and then sent the wrong dishwasher.

I called for dishwasher repair, we set the appoinment for march 28 between 8 am to 12 spoke to Mike/Mark, also I ask if we have a later date but he said none, he sold me a package for repair and warranty for $204.00 I agreed and paid with my credit card . Advice tenants to be home at that time for the repair, around 12:04 pm, tenant called and said that SEARS Technician did not show up on scheduled time. Called up SEARs and was cut off when being transfered to Service dept., called up again to resolve problem and they told me that someone cancelled the appoinment and moved it ti April 12, advice Sears Representative that i need to speak to a supervisor regarding this matter and she said a Supervisor is not available or in no way can speak to one. I told her that I never gave my consent to move the appt from march 28 to April 12 because if that is the case, i would have used the money i paid to Sears to hire someone to repair my dishwasher. I have used Sears before and they were okay. As of now i am being on hold oner the phone for 1hr 05min and 26 sec and still counting as I type in my complaint.
All i want for now is to get my money I paid(march 23) for the repair package and will use that amount for someone to repair my dishwasher. I'm still on hold 1hr 08min 18sec. I share this to all readers out there and my family and friends.