Sears
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Category: Miscellaneous
Contact Information
3450b Wrightsboro Rd, Augusta, GA 30909, Augusta, Georgia, United States
Phone number: (706) 731-8200
milo.com
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Sears Reviews
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Lenny
July 11, 2009
Scammers and cheaters
On 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week is not rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.
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CHICO13
July 9, 2009
Squeaky Rocking Chair
I got a Rocking type Chair and a sliding foot ottoman that goes with it... for my baby shower back in September 2008! I was easy to assamble and we thank you for that! Unfotunality... we are EXTREMELY disapointed with the product. It squeaks so loud I cannot even rock my child in it anymore. We have tried everything!
Im under the assumption that a product like that would be under some sort of yearly warranty!!! My sister purchased it for me and it was over $200, how do you expect to sell these? If in a few months time they cant even get their child to sleep as they are so loud!
I even registered with you guys at sears for my baby shower... not happy with the out come of my chair!
YOU CAN HAVE MY CHAIR BACK AND I WILL TAKE THE FULL REFUND!!!
Disapointed Customer
AMANDA
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Gennedy
July 8, 2009
Awful company
I had a very bad customer service experience with Sears concerning the purchase of a washing machine and dryer. The nature of this is as follows:
1.) It smelled of "bait and switch". 2.) Sears displays items on their showroom floor that are "not available" but customers may not find out about this until the items have been paid for. 3.) Sears refused to issue a refund when it was obvious to me that they had a very limited stock of washing machines that were available.
Therefore, I am filing this report.
On Jun 13, 2008, I bought a GE washer (Sears #02637782000) and matching dryer from the Sears store in Westminster, Maryland. The washer failed (bad transmission diagnosed by Sears Repair Service) within four months of purchase.
Sears ordered a replacement GE washer. The transmission failed on the replacement washer within two weeks of delivery.
I returned to Sears and told them I wanted to return the second defective GE washer and dryer. I picked out a matching Maytag washer and dryer. The dryer was delivered but the washer was not. I went to Sears and asked about the status of the Maytag washer. The sales associate could not retrieve any information and made a call to a woman named Ann who told me "That Maytag model is no longer available."
I told Ann "OK, I’m in the showroom looking at another Maytag washer that costs $40 more. But this washer doesn't match the dryer you delivered two weeks ago. If you have this model and a matching dryer I’ll take them but you will have to pick up the dryer that you delivered two weeks ago because this Maytag washer and dryer have silver consoles and the first Maytags I ordered are white."
Ann told me "That Maytag washer is no longer available either and if we pick up the dryer that was delivered two weeks ago, we have to charge a $60 restocking fee..."
I told Ann that when I bought the Maytag washer and dryer, I was not informed that the washer was not available. She told that if I didn’t want to pay the 15% restocking fee, I could pick out a washer “similar to the dryer that was delivered” . I told Ann that I wanted Sears to pick up all merchandise and issue a full refund. She said that Sears could not do that.
I spoke to Ann’s supervisor and the supervisor waived the restocking fee. There weren’t many choices left. I picked out a Kenmore 600 washer and dryer that were on display. The supervisor informed me that the washer was “not available". Note - "not available" did not mean "not in stock".
The supervisor then informed me that the Kenmore 600 washer had been replaced with a newer version and gave me the model number of the newer version. It was not on display or on the website.
I agreed to the delivery of the newer washer IF it matched the Kenmore 600 dryer on the salsales floor. I asked the supervisor if they matched. She assured me that they did.
On October 26, the washer and dryer were delivered. They did not match. According to the driver, this is because the Kenmore 600 dryer was a 2008 model and the Kenmore 600 washer was a 2009 model. He said the 2009 Kenmore 600 dryer was “not available yet”.
I called the Westminster Sears and asked for the manager’s name. The woman who answered the phone refused to give me his name but said that I could speak to him. I agreed, told her the nature of my call, and was put on hold. The woman returned to the phone and told me that the manager was in a meeting. I left my name and phone number and insisted he call me. He never did.
I contacted Sears corporate and they eventually sent a matching dryer.
I do not hold Sears accountable for failed GE washers. However, to have a showroom with several washers on display that are “not available”, with dryers that “are available”, and merchandise that “is available” but not on display materially or virtually binds the customer to deceptive marketing situations.
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chrissyp
July 8, 2009
Service
I placed a service call to Sears on Monday July 6 to repair my 2 year old $1, 100 Kenmore washer. They gave me a scheduled time of Wednesday July 8 between 8am - 12. I have called them repeatedly because it is now 12:50 & the technician has still not shown up. This is unacceptable!!! This also happened to me when I used the sears carpet cleaning services, they called the day the cleaning was scheduled & said the technician could not make it so he came the next day & he was late & did a HORRIBLE job. I have taken the day off of work without pay to be home for both of these services. I am a single mom & need to pick up my children in the afternoon. So at this point I am out a days pay from work & a washer machine.
I will guarantee that I will NEVER purchase another item or any type of service form Sears. I have also & will continue to pass this information to family & friends so they are not put in this service nightmare!!!
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Jack Finch
July 7, 2009
Insufficient Information
We bought a 15% restocking clause from Sears. We were not aware of this until we returned a plazma tv. At the time of purchase there was no mention of a restocking fee if the item was returned, only that we had 15 days in which to return the item if it wasn't what we wanted.
Over an hour was spent processing the purchase of this tv and in all that time there was no mention of the negative side of the purchase. The tv was not inexpensive so the 15% dunning was a good chunk of change. It will be a long, long time, if ever, before I purchase another item from them that I would have reservations about keeping.
Sears is so large the average person cannot fight the big system. This is my only recourse...to let others know what they neglect to inform you about.
I have done business with Sears since 1961 and for them to do this is inexcusable.
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Crystal Castle
July 7, 2009
service
I went in for tires and an alignment and besides that it took 5hrs and one phone call that my vehical was ready when it wasnt, It was 15min until thier closing time and they tell me it is ready so I pay for everything and I go out well I have no brakes. When I went in I had brakes. These people were also aware that I had 3 kids with me an 11mth old, 3yr old, and a 10yr old. I go back in to the store tell them I have no brakes, they tell me they cant fix it because they didnt have anything to fix it with and in order for them to fix it I would hafto leave it over there and It would take 4or 5hrs and it would cost around 500.00 dollars to fix it. Did I mention that I live 45min away? They knew all of this they didnt try to offer anything I mean at that point having my babies in the car I would have accepted a ride to advanced auto right down the street to buy a brake line so it could be fixed I think they are verry unorganized and verry unprofessional and I doubt verry seriously that I will ever go back to that store for anything automotive again.
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Sears service
July 4, 2009
installation of warranty part
The service men were going to install unnecessary parts and indicated that if I did not use sears service the compressor would be returned to sears. The warranty was not a sears warranty, but a manufacture warranty on a 9 year old compressor sent directy to my home. Additionally, the charges made no sense and when I try to get a explanation from Sears customer service, The young lady told me that it was not possible, inless, I paid for the work and than I can questioned the bill. Before authorizing the work I had the following questions: 1: What are the following fees: 1: Drier Leak: 108.00 2: PM added charge: 49.99 3: Helper Tech charge: $179.51 Total labor charge: 538.52. I called sears to voice my concerns and they indicated someone will call within 72 hours: No one called.
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Samuel
July 2, 2009
Terrible experience
This washer went dead one month after its warranty. If that were not bad enough, Sears comes to my home and states "this is why I do not purchase Frigidaire". Furthermore, he then wanted two house call charges, the cost of the part, and labor. The part is a door switch for $82 I just paid for at brand-X, but he was charging me nearly $240.00. Even worst, the entire bill would have been nearly $400.00. I barely paid over $650.00. He then stated "well look at the price you paid. You did get a good deal." I had to pay him $70 to get rid of the buggar and to then call Sears, which could care less (simply amazes me)! I purchased over four very large utility machines at Sears in nine years. I will most likely never purchase from Sears anything of the likes from this point forward as I cannot trust their support. As far as Frigidaire is concerned, from day one the thing barely worked properly.
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Vicky
July 2, 2009
Awful place
I happened to notice a T.V. on sale at Sears and thought it would make a good Fathers Day gift. I live in Montgomery, IL thus calling my local Sears stores located in Aurora and Plano to inquire about stock on this item. Both were sold out. That being said I called Sears in St. Charles, Which is 45mins away. I asked to be transfer to T.V. department and after being told that they did have it in stock I asked if it could be placed on hold for me. The sales associate informed me the only way it was possible was to purchase it over the phone. Which I did, then was giving a confirmation number and told to go to merchandise pick-up for my purchase. Once I arrived at merchandise pick-up I was told they had no history of my transaction and I needed to talk to a sale associate who also couldn't find anything. I was then taking to talk to store manager and only at this time was I told that my original call was transferred to Sears online and not the actual store department. Therefore there was no transaction history at their store and was told I had to wait 4 to 8 hour before it would be in their system to be released to me. Mind you it took me 45mins to get there, so I asked the store manager if she could just confirm that the purchase was make and allow me to receive the T.V. I already paid for. Her response was there wasn't anything she could do. My husband then asked if she could have them just terminate the original order and we would purchase it directly from the store. She had it cancelled and notified us that our credit card would be reimbursed within 24 to 48 hours three days have passed and still no reimbursement. I was given a 1-800 number to call which is Sears National Customer Relations and was told by N. C. R. they can't do anything for me to call Sears online customer service. I did and was then told that it would take 5 to 7 business day for reimbursement to post on my account because a Sears credit card wasn't used. Their online associate proceeded to tell me to "look at it as a learning experience and maybe next time I should ask if I'm speaking to someone that is physically at the store". After that had been said I called N. C. R. again asked for district manager name and a number I could get a hold of him. At that time a person by the name James identifying himself as a case manager said they couldn't give that information and ask about the situation. I informed James of what was going on to which he reply im sorry of our employees choose of words but still can't give out that information. I hope this some how reaches him not only to resolve my problem but foremost to inform him how their company is being operated.
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Fliehgih
July 2, 2009
Customer Service
This is a Letter Written to Sears about my issue, which explains everything:
To whom it may concern:
As you can see from the information below (which contains the order number and my information) I recently ordered a portable air conditioner. If you look at the history of my account you will also note that in the last year I have spent a considerable amount of money with Sears on some large ticket items and until this week I had planned on some more purchases.
The purchase of the Air conditioner has now changed my opinion of Sears and how they treat their customers and view their customer’s time, I don’t think I will ever order anything from Sears again.
When I placed the order for the AC unit I was given two options for delivery: 1) Pick it up at a store free of charge or 2) have it delivered for a fee of $60. When I looked at the expected dates of each of these options, having it delivered to me for the fee of $60 was fastest way to get it and I was given the option of having it delivered on the 30th between 8 and 1 or 5 and 9. If I chose to pick it up the date would be the 2nd of July and due to the humidity and the holiday I wanted it sooner than later so I chose the delivery to be on June 30th between 5 and 9. On Monday I received a phone call confirming the delivery and making sure that someone was going to home during this time and of course I agreed someone would be. On June 30th I left work early and turned down invitations for Canada Day parties so that I would be home to receive the shipment. I arrived home at 4:30 and began the wait. 9:00pm came and went with no truck or phone call as to why the delivery was late. At 10 minutes after 9 I made my first call to the delivery centre and was advised the AC unit was on the truck and that truck may be tied up but it should come eventually, but if didn’t hear anything by 9:30 call back. When 9:30 came I was angry that I wasted my night sitting at home waiting for a non-existent AC unit to arrive and I called the centre back again. At this point the agent refunded the delivery charge but stated that the truck may still arrive and if it didn’t please call back at 10:30pm my time. So at 10:30 I call once again to hear an agent tell me that we need to reschedule the delivery for either Friday between 8am and 1pm or Saturday between 8am and 5pm. I think my exact comment to her was “You have to be kidding me, my AC unit is on the delivery truck now and I have to reschedule for either Friday morning when I am at work or Sometime during the day Saturday and of course I have to sit and wait all day until it comes?” It was at this point I suggested they drop it off at my local pickup centre so that I can have it for Thursday, which the agent then informed that redirecting the unit could take 4 to 5 days for me to get it at the pickup centre. When she told me this I know I started to laugh and said to her “My ac unit is on a delivery truck now but has to be taken off the truck and rescheduled for a delivery two or three days from now, how come they can’t either drop it at a store or bring it to me Thursday late afternoon or evening since it is already on the truck?” I was then told that delivery times cannot be narrowed down any farther then they currently where and scheduled deliveries take precedence over store shipments, that the reason they could not deliver it Thursday to me was they already had a full schedule of deliveries to make and the reason it could not go to the store on Thursday was they needed a full truck load before they would send it out.
So this morning I called the customer service line to see if there was any updates on what was going to happen and a lady named PAM informed of a couple of things:
1) The AC unit was never on a truck for delivery Tuesday
2) The $60 compensation I was given (yes not a refund for a service I didn’t receive but compensation) was more than fair for the situation and frustration I am dealing with.
3) That the special deliveries team was now handling the “case” as the item was now marked missing, this was right after she told me that she could tell it was sitting at the delivery dock and the reason it didn’t get shipped was it didn’t arrive on the dock until 1:45pm on Tuesday and the drivers load their trucks early in the morning.
My questions at this point are:
1) Why didn’t someone call me to say the item was not going to be delivered? They called to confirm the day before, because the delivery guys time is so damn precious we wouldn’t want them to come all the way to my house and have me not be home so why is my time any less valuable?
2) Why would a customer who was promised a delivery one Tuesday not be priority on the next Business day?
3) Can you have your customer service agents stop calling a refund compensation? Sears has not, and by the sounds of what is now happening, will not provide this “Delivery service” to me so why should I have to pay for it?
I honestly thought that Sears was a better company this, I guess it was due to the fact I almost always dealt with my local store when I wanted anything. Well Times have changed in Canada and guess what Sears isn’t the only store buy from. If I ever get the AC unit, it will be the last thing I buy from Sears for a very long time.
I will update this post as I get more info.
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