We are having a reface done that were were told would take about 4 days, it is STILL NOT done and has been 2 months!!! They have measured wrong and put the doors on the cabinets on that way anyway! One is even upside down! There are 3 doors with no glass where they were supposed to have glass and everyone at Sears says someone else is going to put it in. We were even told to go to a glass place and have it put in and get the galss from them! Then, the sink they sold me was not what they were trying to put in! They told me I would have to have that sink cause they did not have the one I wanted and ordered and paid for! The sink they wanted to give me for my kitchen was teh size of a small utility sink! Plus it was used! I think they pulled it out of someone elses home! I was then told I could go buy a sink to put in if I did not like their sink! So, I had to pay for that extra and out of pocket!! Then they told me they would give me the money gack for it but did NOT give me the full price they originally said!!! Next they got the cabinets the wrong size and told me that that was what I ordered ! RIght, I wanted a cabinet smaller than the small one originally there! SO they tried to charge me to reorder that! Then they wanted to just keep the cabinets there in the corner and told me I didn't order the cabinet new when I did! So they charged me another $3600 for that but when I told them the price was crazy because it was more than the smaller cabinet with no door they knocked it down to $1500! Still! It was their mistake and I am paying for it over and over! then they did not even know what color for the granite countertops I ordered and they guessed! They also put in the cabinets crooked and kept telling us there was nothing that can be done! They then told us our FLOOR was crooked! Then they covered their mistake with trim after a huge argument! They left the cabinet with a space of a few feet between the countertop and the dishwasher so you could see the isulation from the dishwasher and told me that was how it had to be unless I wanted to get more new cabinets!!! they added a piece of wood and trim to hide that mistake!... Now, they measured 5 times 2 different times and still got the doors not only wrong but they are only Half the size of the cabinet! I was told they could not match the trim on the cabinets from one side to another because there would be a gap due to my saltilo tile floor! This was after they did the job so I could not say no! So the bottom will never match unless I get a GOOD company in because Sears will not help! When I call to complain they say it is all our fault that we have not made up our minds what we want done! LIE! We knew from day 1 and we did not measure wrong or do any of the terrible things they have done! They charged me $18000 and are still not done 2 months later. They also show up every day Sunday and holidays at 6 am and work a few hours one day only 2 hours and then they leave! They told us we had to move things like the appliances etc... and take down the microwave ourselves! This was not waht we were told originally! I have never seen such RUDE customer service and such horrible work and the lies are just crazy! I would never recommend this company to anyone for anything! They should go out of business I wish I'd read the reviews first!

A little advice on customer service.

I was walking through your store in the mall to get to another store. As I was walking back to go home I really needed to use the washroom. In your store there is only one washroom. I was really mad to find that the men's washroom was closed for cleaning. There was another man waiting to do his business, he told me that while they were cleaning the washroom we were to use the changing table washrooom. There was only one toilet in there. He was waiting in line. He went before me. He was taking so long. I knocked on the door and told him to hurry up. He did not answer. After this I knocked on the door again and told him to hurry up. He told me to fuck off.

At this point i was pissed. (excuse my pun). Luckily I was in the stove section. I opened up on of the display stoves and pissed in there.

I then waited for the man in the washroom to ask him what took him so long. Finally I asked him when he came out. He did not answer me, all he did was give me the finger.

Hurry up with when you clean your washrooms, sometimes people really have to go.

On and tell the manager that I left a little "surprise" for him/her in one of the stoves. I forget which one though so tell him/her to check them all for their "present". This is talking about the store in Curtus Avenue Mall.


Sincerely

Brett

My husband and I bought a Garage door opener on Friday with the installation to be scheduled for monday 5/25/09. We were told that we will receive a phone call 24 hours ahead of installation. Well that never happened. The only reason why I picked 5/25/09 is that was my 1st available day off other than Friday. I called up Sears and spoke to the installation dept. and they told me that I wasn't on the schedule! I have my receipt in front of me stating today. If your gonna schedule something make sure this happens and not have me doing all the run AROUND.

I received a offer from Sears 30 May 2009 for a Master Protection Plan on my "new freezer." This is a very well designed piece of mail sent to my Post Office box lists a number of benefits.

For only $2.83 a month, or $$67.99 up front, I will have peace of mind for two years this product will be wonderful.

This is for my "FREEZER3" installed "in-home" on 04/24/2009. This form includes a long “CUSTOMER ID #” and “REFERENCE ID#.”

News to me! I went downstairs and looked--no new freezer in my house! I bought a Sears refrigerator about 25 years ago but have never bought a freezer in my life. Only way I can think of that Sears got my PO Box information is from some occasional web-based orders for small items. I also have bought some combination wrenches that were shipped to my house. These were shipped to my street address using UPS and the billing address I listed as the PO Box. Perhaps three orders in the last year and I do not remember ever ordering more that $100 of merchandise at one time.

So it is a very low priced seemingly great offer. I look for complaints on web pages like this one first and in my example this is apparently a new approach. As there was no product sold or delivered, despite the information supplied, this has to be listed is a scam!

Hello, Let me start out by saying that the last two shopping experiences have been down right awful! I spend around 1500.00-2500.00 at sears in a years time, and don't see myself doing business with sears for a while! I was going to purchase a 1400.00 mower from sears and I Saw that there was going to be a 1 day 20% off on all lawn and garden tractors. (wow) I was excited to save some money and give you my business. I called sears and was very upset when the gentleman told me that the 1399.99 price already reflected the 20% off! What??? I could have bought it 2 weeks prior for the same 1399.99, where is the 20% off?? I mentioned it to the salesman and he said that the mower could be purchased all season at the same magical price of 1399.99... Again, where is the 20% off 1 day sale. I feel that this was a very crooked and very misleading way to get people in to the store and then screw them. I work very hard for my money and feel that if Sears wants to treat myself and other customers like this, then I will take my business to HOME DEPOT OR?? Thanks, Josh