purchased a craftsman string trimmer on friday. sears charged my visa account twice. called customer service. sears did not admit to the mistake, but said it would take as long as five days to fix after they checked it out. sears charged my account within 24 hours of the purchase. sears is happy and quick to take my money; not so much when returning it.

your assissant Juan Cedillo he isn"t a very good customer service person. i went to see about oil change. waited in line. he help one genmen and i was next. get on the telephone talk with another customer. would have called back or waited their turn. so ups man came in .two other customer came in . but he decided to help the ups man and help thw customer that was the last person to come in the store. but what really piss me off was that i was next and told us customer to wait for the other employee because he was going to lunch, . i don't think that eas very good customer service. i will not shop that that sears again . i will tell all my friends not to eirther. thank you

I am writing because we bought a freezer at Sears in Feb 08, by Sept. 08 they had been out to service it twice. We lost all of our food twice, with no replacement from Sears. Then in April of 09, guess what, the freezer wasn't cold again! All of our food had spoiled and blood was running out on the floor!! We called to see what Sears would do and big surprise we were out of warranty, so they weren't willing to do much of anything. We are a family of 5 and I need that freezer but also I don't trust if to keep replacing everything we have lost three times, and of course Sears isn't going to pay for it!! I can not keep replacing that food! It is too expensive to have to throw away 25 packs of meat is a little crazy when you are trying to feed three kids!! Sears won't replace the freezer and won't pay for any food loss!

I called sears service to request a service call for my above range samsung microwave. I answered the question asked by the appointment center. What is the item: above range microwave / manufacture: samsung Model # / Serial # my name and address: she started tell me that I have a counter top which was purchased in 1994 and that the name I gave her was wrong. I explained that the unit I am living in has been recently renovated and I am the first tenant to live here since the renovation and that all the appliance was brand new or have been purchased in the last 2 years. She repeated herself again to me and insisted it was a counter top microwave. I explained again. I then asked her to look up my name and there should be a repair log from last year on my dryer, she found that. Yet she again insisted that it was a counter top microwave. I replied if it was I would bring it in and not call for service! finally after a while she gave me a date and time which was yesturday Monday April 6, 2009 between 1:00pm and 5:00pm I left a note on the door just in case they came earlier, I got home at 12:45 from work and waited and waited and waited finally at 5:15 pm I called Sears I was down for a visit but for a range hood not a over the range microwave oven. she paged the repair person who called me back in about 30 minutes 5:45pm he told me that he was not able to be at my place till about 8:00pm and ask if I wanted him to come back on Wednesday I said NO I took time off from work today to be here and I cannot do this on Wednesday, I told him to call me before he came over he replied I need to let the department know that you still want me to come by. He showed up at 7:20pm with out calling I was sitting having dinner, I let him in. Then he took like 20 Minutes and told me that he could not fix the microwave because the repair information was for a range hood!!! He would order a megatron replacement and come back in 1 week, and I was charged $65.00 plus tax for his service!!! what a rip off...

We called sears for service of out frige we were talked into a $250.00 service contract and they would be out the next day before 1-5 i had to leave work to be home for service at 4:45 I got a call that they wouldn't be there for service and gave no reason. My husband called them and aske when they would be out and they said in one week WHAT are they nuts .we told them that we wanted to be credited for the $250.00 contract we will be watch to make sure they credit us . we called afortable repair service and they guy said he woul be here for *:00 in the morning and we said the earlier the better he called 7:45 came and repaired it in 30 min and charge less than sears and was very professinal and we would recommed him to any one . never buy another sear they did to us with our stove too 5 generations of kenmore will be NOMORE