Suffice it to say that Sears intentionally and systematically offers home delivery and installation rebates that they do not honor. Isn't this a fraudulent business practice? Many roadblocks are thrown up around the rebate application process that are frustrating and humiliating. This is my 3rd experience jumping through the "on-line and telephone" hoops to try and get a resolution. My daughter is dealing with the same problems re: "free home delivery and installation" of a gas range purchased in Nov. for Thanksgiving. WHERE ARE THE LAWS PROTECTING CONSUMERS FROM THESE "BAIT AND SWITCH" GREEDY & PREDATORY PRACTICES??? Since our politicians are bought and paid for by major corporations, forget contacting them. The media scrambles for advertisings dollars and have decimated consumer fraud reporting...guess we'll all have to come together and boycott these @#$$%$#@ one day...SURE WE WILL!!! A BUNCH OF DOCILE SHEEP BEING FLEECED AND ACCEPTING IT WITHOUT EVEN A "BAAAAA!"

I purchased several items on black friday at sears on november 26 of 2008. I went home and immediately attempted to put in my rebate submission online, at which point I was told I had to wait 30 days to enter my submission. Thinking that was very strange I sent an email to sears to make sure I understood it correctly, they assured me it was standard policy.

Finally I entered my submission, provided information from my rebate receipts scanned the UPC, and followed the instructions to the T. ( working in tax law for the US government I understand the importance of each word in the documentation) I checked the status at least 2-3 times in the following 2 months, to only receive an automated response. Today 4/19/2009 I finally received a response that read I was not eligible for the rebate, for more information visit the website. I check the website and it says no information is available.

So after 5 months of crossing my t's and dotting my eyes I am still not eligible for my rebate, this is RIDICULOUS. I assure you I am in contact with a local new station in buffalo ny, and they will do an investigative report on shady practices, I will not allow others to be hosed by this horrible company, and you can guarantee there will be picketing with my friends and family, and informative packets being held out on the black friday ads, in an effort to having them blacklisted for black friday ads oin the internet community. I will personally pay for adds to show the deceitful practice they follow. Its apparent they don't care about their customers.

During a recent purchase of a cordless drill I was asked if I would like to save $15.00 on my purchase. I replied that I indeed would and was asked to open a Sears Gold Mastercard account. I agreed to open the account only if there were no annual fees to which the associate replied that there were not. I inspected the application which indicated ANNUAL FEES...none. I signed the credit application and when asked to sign the electronic signature pad I noticed that the $15.oo had not been applied to the purchase. I protested that I had understood that I would save $15.00 on the transaction. She began to explain the conditions of the $15.00 "credit" to my account at the time of activation of the Mastercard. I indicated that this was not what I had understood and that I wished to cancel the transaction and would not sign the signature pad. She informed me that the transaction had been electronically sent when I had put my social security number in to the PIN pad and that the signature was only a formality. I told her that she had performed a classic bait and switch on me and asked to cancel the entire transaction. She replied that she could not and called the floor manager. After discussing the matter with him and getting essentially nowhere, I retreated with my new cordless drill bruised but not broken. I inspected the application upon arriving home and luckily found that there was no annual fee however that the disclosuers were accurate to 07/01/08. A quick call to the credit department verified there was no fee. I think this is an intentional DUPE by Sears sales associates and that they are aware of the fact when they offer the savings. I will be okay in this as I will be able to pay the unpaid balance with no additional fees however, there remains the anger of allowing myself to fall prey to this scheme.

I arrived at Sears cewnter for a wheel alignment. It took 30 minutes before I was waited on; after which examining my car and getting the sales prompts from the sales rep.
I was told after waitingh a 1/2 hour that my car would be ready in 1.5 hrs or less. 1.5 hrs pass and the car was not moved. I asked the reluctant sales rep how much longer and was replied MAYBE in 30 minutes. I asked for my keys and left.
Hey!! guys is this the way we train people and take care of customers. We pay for service and guess what...WE (sears)pay your salary.
When your arrogant and uncaring as is the help in your store you do not survive todays economic downturn and make it worse for those who would be happy to be employed instead arrogant and ignorant. Hire the right match to respect your customers...HR read it. I'm the US Attorney

Failing Sears Cherry Creek North store trying anything to stay open in this recession including selling fraudulent goods then charging you more-

My husband and I are recent newlyweds (11/22/08) and just bought our very first home. We are in the process of upgrading our appliances. We decided to start with our gas cooktop since the one we currently have is not working properly. I can’t wait to cook our first meal. On 3/21/09 we went into the Sears Cherry Creek North Store (2375 E 1st Ave Denver, CO 80206) and found a GE Profile Appliance 36 in. Built-In Gas Cooktop on sale. The cooktop was on sale because we were told it was a display model with a few blemishes and missing knob. We paid ~$650 plus tax and installation. On Wednesday March 25th, my husband Justin took 4 hours off of work to meet the installer. After an hour trying to figure out the pieces, the installer discovered there were a few pieces missing and could not perform the install as-is. The installer, my husband, and I spent over two hours trying to get in touch with someone at the store only to get a machine. Finally my husband got through. Sears stated they had mistakenly sold us a ‘dummy’ display model that was never designed to operate and would never work. For our inconvenience we could return the item for a full refund and go buy another unit elsewhere or pay an additional $500 for a cooktop that works. This is the equivalent of selling a car with no engine and the dealership stating you could pay extra to get an engine so you could drive it. Anyway, the sales associate said we were welcome to come in and speak with the store manager, Mike. We were not given a last name.

On March 28, 2009 we went to the Sears Cherry Creek North and asked for Mike at 10:30 am when we were told he would be there. This was the first day he was available. At 11:30 am, store employees were finally able to find their store manager. When Mike arrived he was belligerent, rude, and unrepentant. In fact, Mike actually laughed at the mistake and never once apologized. Mike stated $500 was a fair price for a working unit since this one was not a display item. Additionally, he stated we were getting a real bargain since we were only being asked to pay $500 more ($650 + 500 = $1150) when the actual retail price is over $2200. However, on their very own website, the actual retail price is $1376.11 http://www.sears.com/shc/s/p_10153_12605_02230483000P?mv=rr#optsSvcs. We could in fact go anywhere else and pay $500 more for a working cooktop. We feel this is unfair and unjust. When we stated this to Mike he left to call his district manager in secret. He said the District Manager agreed with him. We asked if we could also speak with the District Manager and were told he would call us. Over 48 hours has passed since we were told we would be contacted. In the meantime, the ‘dummy’ cooktop is in the trunk of my car while we are left with no means to cook and have been spending money to eat out and research this cause.

Regardless of the cost, we should not have to pay one penny more to receive a working cooktop. Sears is not honoring the buyer’s warranty nor are they honoring customer service. Sears Cherry Creek North sold us an appliance under the pretense it was never used and nothing was wrong with it aside from cosmetic blemishes. Now they expect us to pay $500 more to make it work or refund our money at a total loss of all the unpaid work and personal time, energy, and undue stress.