I purchased a Washer/Dryer combo for a great price on 11/28/08. It was purchased at a doorbuster sale for Black Friday. As of now 2/18/09 I still have not had my washer and dryer delivered as they keep rescheduling delivery due to overselling the product. I thought products were delivered on a first-come first-serve basis but not with Sears. No information was given at the time of purchase that I would need to wait three months for delivery. The new delivery date is 3/7/09. Sears customer service is non-existent. I am currently on hold with Sears. I urge consumers to steer clear of Sears and their advertised "door-buster" sales.

Buyer Beware:
I we purchased a granite countertop from Sears and to make a very long story short here is what occured.
1. Salesman came to our house told us the following lies:
Granite was 1 1/2 inch thick (was 1 1/4 inch), never subcontracted work (always subcontracted work), install and demo would occur the same day.

2. Person measuring our countertop told us the following lies:
Granite was 1 inch thick, countertop could not be layed due to garages, and tear out could occur the same day granite was removed

What happened- Person did not come and remove our granite so the granite people had to remove it then they laid the granite. The granite layers were great but found out they also work for Lowes. (I could have saved over $2000 if I would have went with Lowes)

Our granite turned looking very good because of the granite layers inspite of Sears misrepresentations. I called Sears to tell them about this and they said, I quote, What do you want me to do about this.

I will never use Sears again...to much stress. Go with Lowes

Last week at the Visalia, Ca. Sears, a much-liked manager named Shelley Jackson was fired for a contrived reason (they told her they were eliminating her position entirely); the real reason that she was let go is because she looks too old. Sears has an ongoing problem with age discrimination, and the Visalia Sears is a classic example of this.

Shelley was replaced with a 27-year-old who is in way over her head. She's a nice person, but she is not ready for a position that is as wide-ranging as the one that Shelley handled so well.

I ordered 4 identical gifts for my 4 grown children in different locations. I "thought" that this was a quick and easy way to send them all a gift at Christmas. The order was placed via internet on Dec17th, I received confirmation via email that they were in stock. Then I was told that the gifts would be delivered in January on different dates. So, humbly I explained this to my family. Nothing was delivered until, Jan 19 after I had phoned customer service. I had a nice person on the phone who apologized and said I would get a gift card from Sears for this mistake on their part. Two gifts were delivered to the outlets, they were wrong, nothing that I had ordered. I phoned again, and the male in customer service told me that in order for me to talk to the previous lady, it was impossible. He continued to be rude until I told him I wanted to speak to someone with some authority, and he gave the phone to"WOW". She said that I ordered the gifts, I had to pay for them, not their fault they were late, and Sears was not in the habit of giving "free" Christmas gifts out. She made me feel like a con artist. I hung up. Jan. 30 was the last gift delivered, I told the rest of my family to send it back. my local Sears outlet promised me some information a week ago, still nothing. And I am very angry about being treated so shabbily. Is this why the big companies are going broke? Well they should. I am not finished yet with Sears.

Our washing machine stopped working two weeks before Christmas of last year. I called Sears and scheduled an appointment for repairs. After waiting an additional two weeks, the technician stated that the problem was the water pump. He then installed the water pump and he was making sure that the pump would work. The machine did nothing. He then said it was the transmission and said it would be in excess of $500 to repair. I stated that I could get a new machine for that price. I asked him to remove the pump so that I would not be charged. He stated he could not do that. I called the home repair number back and reported the useless pump and a need for a refund. After three weeks, I finally received a phone call from Sears saying they would not give me a refund. Talk about cheated!