Bought a Kenmore Washer at Sears Roebuck & Co. Of course I thought Sears sold quality products. Before the first year, repair service had to be called in. Basket out of Round new basket required. This machine noises were a bit loud but as the year progressed it started to wheeze then whistle then clink changing gears. Called in repair new clutch, gasket, gearcase, support was needed. There sure were alot of parts going out then in, oh but I had purchased the MASTER protection plan when I bought the machine. Of course the machine had greased up some of the clothes before the repair. Should I get a refund on the machine to pay for my ruin clothes.

The machine started its wheezing and whistling and clinking last month Dec 2008 called in the repair service, oh thank god I bought another year of MASTER protection.

When the repair man showed up oh I remember you now from past repairs, just what I want to be known for. Guess which part, the clutch! Well that fix lasted maybe 7 days. Due to the time of year I decided to wait until the holidays were over, so the repairman is coming in two days almost a month later to the day. Guess they don't have, pay the customer day of pay for all their MASTER protection plan days.

Moral of the story is I will never buy anything from Sears as they have no value in their products.

since when do managers/leads get to make their own rules with employees.
In our dept, receiving, most work really hard and always get our tasks done.
Rarely does anyone call in sick as well. Recently, while unloading a truck, we
were told that based on a 7.5 shift, we didn;t get a 15 break in the adternoon.
Aren't employees allowed a break every 3 hours ? And if you're their for at least 5 hours, then you must take a lunch. She said, 'no ...under 8 hours of
work, like 7.5, there are no afternoon breaks ...unless the company rules have changed in writing, this seems really petty ...and never mind that it's
-10 degrees in our working area ..no breaks for you guys ...as well a lead or manager has the rite ..to ask you ..at all times where you belong ...i guess
it doesn't matter if it's repetitive ... all of this would make one wonder, what
are they trying to do here ..get everyone who make more than the starting
wage, out of the building ? if there is anyone out there that has a similar story, would like to see it ... I can't be alone on this one ...would be my guess ... are all sears stores, run this way ?

This complaint is about the automotive department at the Sears store located at the Hickory Point mall in Forsyth, Illinois.

On Saturday morning, January 10, 2009, I called automotive 3 times inquiring about tires. These calls were made between 8:30 and 9:15 am before the regular store opened. I called to be certain that there would not be any surprises because it was very slick and I did not want to waste a trip. I spoke to Sears employee Person A each time about Falken Ziex ZE-912 tires, size 205/60HR15 for my 2001 Hyundai Sonata GLS.

Person A was very helpful in telling what tires were available and quick to respond when I asked if the store matched Internet prices. She said yes and to bring in the print out of the price with shipping charges. I also asked if the store accepted Sears coupons and again the answer was yes. In addition to the aforementioned paperwork I also brought a list of tire charges from Wal-Mart hoping Sears would match them also.

I arrived at the store about 9:30 am and I was the only car in the lot. Upon entering the store I was met by Person A. I showed her the paperwork and she began the estimate for the tires. The tires with shipping were $60.22 each. Tire disposal fee of $2.00 each. State environmental fee at $2.50 each. Valve stems at $3.99 each. And Tire balance at $12.25 each.

I presented the Wal-Mart pricing and found out that the service charges could not be matched. Next, I presented 4, $5.00 off $50.00 or more coupons because the tires were over $50.00 each. Person A said I could only use one $5.00 coupon per purchase. So I asked her to split the order into 4 parts and she told me she could not because sets of tires could not be split up. I then asked her to check with some else. She walked into another room and spoke with someone who reiterated what she said.

Then, I asked for the automotive manager. So a page was made to Person B. After waiting for a few minutes Person B came back to automotive and went into another room with Person A and another person. Person A and Person B came out and I was informed that the tires had to be sold as a set of four. I questioned Person B and informed him that I should be able to buy tires in any number that I wanted because I was the customer. This did not make Person B happy.

Still seeking satisfaction, I asked for a store manager and was told that she was on vacation. Person A then informed me that Person B instructed her to add a tire mounting charge of $8.50 each. So, at this point Sears was going to charge me $24.74 in service charges (no road hazard) for each tire that I was buying. I thought my head was going to explode since Wal-Mart would have charged $7.50 for these services. I then asked for the district manager and they would not give me the name or phone number. They didn’t offer to have anyone call me at anytime. It was at that point that I fully understood why the store was not busy.

I went home and called another Sears store and was told to call corporate relations at 800.549.4505. I was on the phone with Person C for 36 minutes. She took down my information and called Person B. I asked Person C who the district manager was and she couldn’t help me. She said the Store manager would have to help me. So I would have to wait. Rather than waiting I’m sending this in hopes of warning others to beware of Sears Automotive in Forsyth, Illinois.

I Bought a Bionaire humidifier from Sears, today. When setting up the unit I noticed the filter was grossly moldy and discolored. How could this happen to a brand new unit in the box? I don't think filters can grow this kind of mold in a dry box. I purchased a product that has obviously been used, returned to the store and placed back on the shelf! Next time (if ever) I buy something from SEARS the item will have to be removed from the box and inspected thoroughly.

We had our roof done by Sears, this summer of 2008. On December of 2008 It was a mild day
and the ice was melting, water was coming inside my hall entrance. I have water damage in my home.
I called Sears that morning distraught, their reply was maybe its not your roof. I am so disappointed
with their service and lack of responsibility to their guarantee. We went with Sears thinking they were
a reputable company, but I guess we were wrong. I want them to value their guarantee.

Gina Fragos
[email protected]

Thank You