I bought a washer from Sears and I was told I will receive a $60 mail-in-rebate. I mailed all the receipt and the paper to the assigned address. After several weeks, I received a letter that they did not receive the receipt. It was a lie. I called the 1-800 mail-in-rebate number, I told them the receipt was included with the mail-in-rebate form. They just ignored it. I was told then I should fax my Sears card purchase receipt and fax it. I faxed the recipt of credit card purchase from the website, as I was directed and mailed it also. After calling several weeks later, I was told they never received the receipt. I asked what about the fax and second letter with credit card purchase receipt, they have no entry of it. I knew it was a fraud, since I spent about $5 for faxing and mailing letters. However, I have decided never make a purchase from Sears. Very disappointing experience. Bhatt

I have been a Sears customer for more years than I would like to admit. I have finally reached my snapping point. After reading the complaints about this company, Im not sure how they stay in business. I have had so many problems with their products lately that I too am finally done with them, and I informed them of just that after my last appliance service call. My response to that fact was "Im sorry to hear that, have a nice day". Im not sure if I should consider myself lucky or not, that my tech actually showed up. By the end of his call which consisted of five minutes and a pocket knife in the switch test to diagnose a blown transmission, not to mention a sarcastic attitude to boot, It was all I could do to keep from throwing him off the property. Later I was informed by a sales person that I bought my new Speed Queen washer from {not from Sears} that there is a switch in the 2and1/2 year old Maytag washer that Sears sold me that could of been the problem.But I guess Ill never know because that would of meant that he would of actually of had to work. The repair quote for the washer was more than I paid for it originally. I was quoted a price of 150.00 when I made the appt. When the tech arrived he told me that it would be 320.00 for just the tranmsmission plus 200.00 for labor. Of coarse I might need to replace the brake system.the transmission seal, and possibly the bearings.Oh lets not forget the 80.00 dollar just to show up at my door charge. The real salt in the wound was when the tech returned to my house two hours later because he had forgotten to give me my coupons for a new appliance. I filed a complaint with the customer service dept. Ihave never gotten a response from the repair dept as requested. Good luck Sears. Your going to need it. I for got to mention the brand new Sears Kenmore canister vacuum that was in the shop for repair two times in the first year that I owned it. Im going to miss Mervyns but I wont miss you! RIP

I bought a new Craftsman garage door opener, installed it, and it was dead. It was exchanged for a new one, and after installation, the new one failed to work properly. It randomly opens, fails to close properly (engages for about 6 inches, stops, and requires the button to be pushed again. Sometimes it goes all the way down, sometime not. It couldn't be calibrated because when cycled up and down a few times it overheated and shut off). The first service call was cancelled by Sears for unavailability of the service man. For the second one, I specifically asked to be called 30 minutes prior to the service call so I could be home from work. No one EVER mentioned that no call is made for the first appointment at 8:00. So about 8:20, I received a phone call saying the technician was at my house. DUH! How was I supposed to know that he was coming? As it turns out, the policy from Sears is to make NO phone call for the first appointment. This makes no sense. In the mean time, the brand new garage door can not be trusted, so is no longer in use. Yesterday as I was backing out of the garage, the door self-engaged and hit the roof of my car, denting it, breaking the antenna, and scratching the paint.

Sears could improve cusotmer service by coodinating its appointments and not expecting working people to sit home all day awaiting a technician who may not even show up.

I had a problem with my kitchen stove. I called Sears to come and repair it. The service man said it was in the electricity and not the stove. We called an electrition and he right away found the problem. NOT the ELECTRICITY, but the stove. A wire had come off the back and had shorted out the stove. I was billed from Sears for $90.72 and the repair man did nothing. I am trying to not have to pay for two bills and Sears tells me that once the bill is made out, I have to pay for it. Then, maybe they will reimburse me. NO, I should not have been billed for it. The repair man did not do his job. The electricion said the repairman should have picked up on it right away. As soon as he pulled the stove out, he found the problem. I feel I should not have to pay for Sears something he did not do.

I am very appalled at the lack of Customer Service when I called to inquire about a Service Repair Appointment scheduled for Friday 10-Oct-08.

At 4pm I called the 1-800 number to enquire when the Service Technicaian would arrive (I had been told 1-5pm). This was the second appointment I had made as a previous ( Weds 08-Oct-08 ) appointment was not kept by the Service technician.

When I called and spoke with the CSR (Ivy) I asked her to connect me with the Service technicans manager to confirm the appointment. She put me through with a person named Lisa, who stated the Technician would be at my home after 5pm. When I asked her if she had spoken to the technician directly she stated "No", but the system was telling her the Technicians route. I asked her if she was a Manager, and she stated she managed the route. I stated that my question was very explicit was she a "Manager", if not I wanted to speak with her Manager/Supervisor. I wanted to ensure that I was speaking with Management staff to ensure my appointment was kept. I asked her if she had spoken directly with the Technician to confirm the Appointment and she said "No". I asked her to contact the Technician directly. At this point I could hear her tone and she was getting angry and frustrated. Next thing I hear is just a dial tone.

Lisa had hung up the phone.

Despicable Customer Service Attitude.

"Ivy" was on the phone during my conversation with "Lisa".

I am extremly disappointed with:

a) the Customer Service Representations at the 1-800 Call Center.

b) lack of Repair Service Center at El Cajon, in keeping its committed timeframes.

My time is valuable to me, it is obvious to me that it is not valuable to Repair Service Center in El Cajon, CA.