sirs,

i took my chipper/shredder in to the sears service department because it would not start on 7/27/10. it had been used off and on in the last year. i ran it for 2-3 hrs the week before i called sears.

the model # 247796890 serial #11471 the person that waited on me told me it would be ready on 8/6/10. on 8/5/10 sears called and said they needed to sent it to cincinnati to be looked at.

the following week sears called and said it needed a new $400.00 engine. i told them to sent it back and i would pick it up. i didn't pay $400.00 for the whole machine when i bought it new.

no one could give me a reason for a new engine. when i picked it up from sears i took it to a briggs and stratton dealer and service person in indianapolis. he started it right up and said there was

nothing wrong with the engine but it did need to be tuned and cleaned. it cost me $39.00. sears charged me $29.95 and still could not give a reason for the engine replacement, in other words i

paid for no service and i'm not sure they even looked at it. i got a copy of the original order, a pink sheet that said do not repair, and a packet of fuel stabilizer.

unit #8090

service order #40006139

sorry but i have always bought sears items but now i don't want to use your service department again.


sharon strecker
10635 chesapeake dr. north
indianapolis, ind 46236

e-mail: [email protected]