I worked in one of Sears national call centers for a few months and had to leave. When people call their local Sears Parts Store, they are redirected to our call center where their call is answered by a person trained to get deep into their pockets. Elderly people just calling to check the store hours of their local store will have bought several items they had no intentions of purchasing before they get off the phone.

If you are unlucky enough to get a cut-throat on the other end of the line, they will automatically schedule to have a service man come out to your house to give you a "free" estimate on home repairs, then you will be harassed to no end and receive call after call until you eventually cave and finance to have your cabinets resurfaced or new vinyl siding.

Employees are required to turn 40% of those calls into sales. Or if a person was calling to order parts, we are required to sell them at least 1 add-on (but we had to offer 3!!).

Steer clear of phoning Sears. Especially don't let your elderly loved ones call them under any circumstances -- they WILL be taken advantage of.