On December 26, 2010 I get a call on my personal cell phone from Sears portrait studio telling me they had a special that included a free 10x13, no sitting fee and each sheet should be $3.99 (I at first thought it was $5.99 but I found my note book where I wrote down the information) So they asked me if they can set up an appointment for me. I thought this was a pretty good deal so I decided to book my appointment on my ONE day off of work on December 28, 2010 at 1:00pm. The photo shoot was not a problem the female taking the pictures was quite cordial and make the photo shoot quite pleasant. When it was time to review my pictures, she went over the specials they had. I then told her about the special I was booked for and she had no idea what I was talking about so she asked me to wait for her manager. This is where it all went down. She was extremely rude! Me being a manager in the hospitality industry I found her behavior so unacceptable. When she approached me and I told her about the special I was booked at she also had no idea what I was talking about and looked at me like I was crazy and said these prices did not exist as if I made it all up! At that point I did not want to select any of the pictures they had taken because I thought it was more of a waste of time. I told her to call her corporate office and see why they would call me on my personal phone, schedule me for a photo shoot and not honor the prices that were said to me. She told me she could not help me! I then just left the store. I retrieved the number that called me on my cell phone to complain about the embarrassment I was just put through! I was literally waiting for an operator to answer for over 40 minutes. This was by far the worst experience I have ever EVER had! To think we are now in January 26, 2011 and I still get so upset thinking of my day and time gone to waste to say the least! When I finally got a hold of someone on the phone I vented my frustrations of the experience I had just gone through. I felt bad for her and I apologized as it was not her fault and she understood but after going through all of that someone needed to hear me out! I told her I wanted a call back as soon as they can figure out why they have people offering specials when they don't exists! About two hours after I got off the phone with the customer service representative, I got a call back stating my information was accurate and they would call the Montebello Portrait Studio to give them the Special Code. About a half hour after I get a call from the Manager at the Montebello Sears Portrait Studio, she had a smart-alecky voice as she was telling me they would honor the prices quoted to me. She really sounded as if she was laughing at me! I NEVER RETURNED TO SELECT MY PICTURES! Deal or no deal! I was made a complete FOOL! That Manager for the Montebello Studio has to GO! Very Unprofessional! How can she make people smile to take a picture with that attitude! This coming from a Manager myself. If there is anyone from the corporate office that would like more detail then explained, feel free to contact me at [email protected]