Our appointment was for 1pm and we signed in and no one even acknowledged us. We were there from 12:45 until 3:45 p.m. The gentleman that took our pictures was absolutely great, it was just the fact that there was only 2 people running the entire show. If we would've gotten the woman then we would've either left or not got any pictures at all. On the day of pick-up, stood in line for 30 minutes without anyone acknowledging us. After 5-10 minutes there was about 5 other customer's behind me waiting also. No one could even say we'll be with you in a few minutes we're with a customer right now. The gentleman finished with his customer and set them up with the viewing of their pictures and came right over to us and was very nice and quick. The lady sat with her customer the entire time while she was looking at her photos. All she had to do is show the customer how to use the keyboard to look at the pictures and tell her that she would be right back, that she was going to assist other customers that have been waiting FOREVER! The other people that were getting their pictures done when we were there, said that the woman was the manager filling in and she didn't know what she was doing. They ended up not getting any of their pictures because they were so bad. Basically comes down to, the store needs more customer service reps(one to greet customer and 2 or 3 people to take pictures since there is 3 rooms). Get rid of the woman and maybe things would be a little better. Will never come back there again or any other Sears Portraits along with many others that I was talking to that feel the same way. Good luck!