LETTER SENT TO CEO OF SEARS HOLDINGS

This has been a 4 month process of undue stress and aggravating, unhelpful, rude and useless sears employees at the rebates department! I have been trying for months to get my rebate processed and sent to me, unsuccesfully! It is pathetic and enraging that a company like sears, which we have always been loyal customers of, should be my daily focus. To a CEO or person who makes as much as you and other high ranking employees do, a $1000 may not seem like a reason to get as upset as we are, but that was money we were gaurenteed and relying on recieving. We purchased 6 appliances (fridge, stove, dishwasher, washer, dryer and microwave oven) from sears under program H090047 which is the buy more get more rebate. We didnt have to buy our appliances at sears but the rebate lured us in, along with the promises of a 4-6 week return on it. We trusted sears to ensure a follow through on this offer and have been let down! I want to know what will be down to rectify this situation, the undue stress caused by the imcompitance of your employees in the rebate dept and the time i have had to spend dealing with this matter, not to mention not recieving our rebate in a timely fashion as promised. Read below and see we are not alone, this problem is causing serious damage to your company and losing you customers on a daily basis! I do not want to take this matter any further so please resolve this right away. Thank you for your time, Christine Jarvis-Smith

THIS IS ONE OF THE EMAILS SENT TO CUSTOMER SERVICE:
Below i have attached an entire website with complaints that are identicle or similar to ours! This is unacceptable and ridiculous! We have waited over 4 months for our rebate and are not going to stand for this any longer! I will forward this to every high ranking person in your company at 3pm today, just so they can see how dissapointed and let down their customers are. Maybe they will be able to accomplish something to our situations your company has put us in. After this email is forwarded to them i will begin to post at every available site i can find on the internet, every complaint and unhappy comment made about sears until this company realizes there is a huge problem in their rebates department. The service we (and so many others) have recieved from the rebates department is unnacceptable and unethical! We are(or were) good, loyal customers that trusted sears to follow through with the gaurentees made in their stores and on their web sites, only to be let down and robbed of money that is rightfully ours! I want to know what will be done to resolve not only my issue but what will be done to fix the rebates department that has been so rude, neglectful, unhelpful and possibly criminal???