I bought a refrig early part of 2009, in August 2009 needed a filter replace, called for a replacement was told it would be mailed to me at the end of that week. Paid. still no replacement..Called back for a status with my given order number, the clerk could not find a status report to give to me and had to refer my request to customer support. I was told they will get back to me no later than the following friday. Now I am looking at 2 weeks. Never will I purchase any items from Sears again. I will notify family and friends...