I don't even know where to start. Sears and their AE Nationwide is downright embarrassing. You couldn't pay me enough to buy from Sears again.

I had two service appointments where the AE Nationwide repairman was a no show. The first one didn't even result in a call. After confirming the appointment, I took the afternoon off from work and the guy NEVER SHOWED UP. I called and was told that he was "overbooked" and that someone was going to call me...when? The next week? All I could do was make a new appointment.

Flash forward to today. Another four hour window and I'm sitting at home. Two hours into my window I got a call (at least they called this time). Oh...we're sorry. There's no technician in your area today. I explained to the woman that I had already been blown off on Friday. She checked her schedule and was quite embarrassed, but no resolution.

You know what? I'm handy enough to install the parts on my own, but take my advice. DON'T BUY AN APPLIANCE FROM SEARS!!! Next time, I'll spend $100 more and get it from the Mom and Pop store down the street. They're happy to call me and meet me at the house for service.

Sears, thank you very little. I cancelled my Sears card and I'll spend at least 8 hours of my time (the same time that you wasted) telling everyone I can find about your crappy customer service.