May 28, 2010

Mr. Bruce Johnson
President & CEO
Sears Corporate Office
3333 Beverly Road
Hoffman Estates, IL 60179

Dear Mr. Johnson:

Friday, May 28, 2010, I went to your Chicago 79th Street Sears store. I took more than an hour selecting what I thought were great bargains. When I went to the cashier, I asked the young girl how much did the air deodorant (that was in a bottle with a stick inside) cost. She quipped: "There's a machine over there." I asked her how to get the reading, and she said just put it under the opening. Reluctantly, I did. This young lady's attitude was the worse I've ever seen in a business setting.

When I asked her another question, she said to me: "What did you say" in a very nasty manner. With my debit card, I paid $377.77 cents, but when I asked her to double my bag because it had already torn, she got another bad attitude and told me those bags are for big items. I asked for the manager.

She insulted me, and I told her to just give me a refund. She allegedly called the manager, but it took the manger nearly 30-minutes to come and when she came it was to answer a call of the sales girl behind her. When I asked the manager to help me get my refund, the manager (a woman) said: "Didn't she give you your money? I gave it to her.

Only then did this child sales girl give me my refund. I have been bragging on your 79th Street store because of the bargains and trying to promote neighborhood businesses, but I will NOT go back to your 79th Street store or any of your stores. This incident ruined my day. That sales girl (register 519 ASSOC # 2329 SALES CHECK # 010205197174) needs training. Even the sales girls gave me looks of "I'm sorry" for her behavior.

But, the manager NEVER asked ME what was wrong. She spoke to the cashier in another area (away from the counter where I was waiting). She too needs managerial training. No, I am through with Sears, and I hate that because I have a 3--year-old baby girl who loves that store.

We'll just have to drive to Ford City and go to JC Penny where customers get good service. I come from a family of businessmen and one thing they thought us is the importance of the return customer. I will NOT be returning to your stores.

Chinta Strausberg
312-603-6689