Sears, Roebuck and Co Reviews
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Stephanie A Pesqueira
October 12, 2010
Rebate
I puchase tires from Sear on 10/05/2010 for $609.01 with a $60.00 REBATE. I was not told by the salesman that the rebate would have to be sent in BY 10/07/2010. I went out of town the following day. Not to mention when i purchaased my tires they had them in stock and would only take a hr. to install. When in reality they had to go to another store to pick them up, so i was their for almost 3hrs. My name is Stephanie A. Pesqueira i had just signed up for a credit card that day, i have not received my credit card yet but the repair #AF022628. My parents have been doing business with your facility for almost 50yrs and have been satisfied. My experience has not been very pleasant. My e-mail address is( [email protected]) I would greatlyappreciate a respone. Thank-You |
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Geneva Gills
August 14, 2010
Sears Automotive, car repairs
I went to Sears Automotive Center to have my brakes/rotors replaced on August 4, 2010. I was told my existing brakes were within specs and the only thing I needed was all around rotors. I also asked for an oil change. I was not given a written estimate. I took the man's word that this is what had to be done, since my car was vibrating in the wheel when I was stopping my car. A week later when using my brakes, there is a whinning noise when I press on them. I took the car back, and of course no one could hear the whinning when they drove the car. I was told the noise was probably the existing brake pads trying to seed with the new rotors. That made sense to me. He said the noise should go away. I asked what happens if it doesn't. He told me there was nothing they could do, since the brake pads were not Sears.
Let's back up a little to when I first took the car into Sears Automotive. After a little over 2 hours, my car was done. When I went to pay the invoice. To my surprise the cost of these repairs were $653.70. This was for changing my oil and putting 4 rotors on my car only. Nothing else. I expected the bill to be around 300.00 to0 400.00.l Since it was their closing time, I paid the bill and left. On the way home, I made a couple of phone calls to NAPA and Columbus Corvette to see exactly what they charges f0r changing rotors. I was surprised to learn that even Columbus Corvette's price for changing all around rotors, (including replacing brake pads all around) was only $450.00.
I feel that Sears Automotive has charged way too much for their service and I was taken advantage of. $653.o0 for changing rotors and an oil change should not have cost me $653.00. I feel I should be reimbursed for the difference. I will never return to Sears Automotive to have any repairs done on my car again.
Please check into this and let me know. If you need my receipt, I will be happy to mail it to you, if you respond with a address.
I am willing to pay for service needed, but since I am the only supporting myself, I cannot afford to be taken advantage of . My email address should be attached to this when you receive this complaint.
Thank you for any help you may offer
Geneva
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freezercomplaint
August 17, 2009
Kenmore Upright Freezer
I am writing to you with a problem I have about an upright Kenmore freezer that was purchased about a year ago, along with an extended warranty. My daughter and family came to visit me from California, I live in Nebraska, to celebrate my 71st. birthday. Knowing they were coming I stocked up on a couple of beef roasts, fresh vegatables, and deserts, two icecream cakes, and three gallons of ice cream. This was done about ten or so days before they arrived. The morning after they got here I opened the freezer door to remove one of the roasts for dinner that night, and immediatly got physically ill. The smell was overwellmeaning undiscribable. Some time in between putting the food in the freezer, and taking the food out the freezer quit working, and the red light never went off warning me of a problem with the unit. The freezer was crawling with live MAGGOTS and of course all of the food was ROTTEN. HAPPY BIRTHDAY TO ME. Thank goodness my family was here to throw out the food, because I know I could not have cleaned it out myself. What a great homecoming gift I gave them. I got on the phone and called SEARS HOME SERVICES, the next day a service tech arrived at my home and inspected the unit. He informed me of the problem which was a CIRCUIT BOARD CONTROL UNIT failure. He informed me the unit would be replaced free of charge since I had the extended warranty coverage on it . I asked him if there was a chance that the freezer could be replaced, I don't think I will ever be able to get the smell or the image of all those maggots out of my memory. He called his supervisor and asked if it could be replaced, his supervisor said no, and the two other people that had the same control panel replaced, were told to keep the freezer door opened and put newspaper down on the bottom shelf and some baking soda on top of the paper, and eventually the smell would go away. He wasn't sure of how long it would take, maybe several weeks. This is one reason why I am writing this complaint to you the Sears Co. If this was an isolated incident, I wouldn't be as upset as i am, I would still be writing to you and asking for a replacement freezer. But knowing now that two other people had the exact same problem with the same Kenmore freezer Model#25326432100, Serial#WB64323390 in the same general area of Nebraska that makes me wonder if maybe there is some type of manufacturer's flaw that Sears knows nothing about, or it is known by Sears, and they aren't letting the general public aware of the problem, because of the cost of replacing the appliances to the probility of thousands of owners. I am a widow, living alone, on a Social Security income. My late husband and myself have been loyal Sears customers since the early 1960's. Every hand tool and power tool that we have owned has been a Craftman's tool, almost every home appliance has been a Kenmore brand, our lawnmowers, our shoes, our clothes, our televisions, and even alot of our pets were purchased at Sears, our children, and grandchildern are carrying on the tradition, by purchasing Sears products. By writing this letter to you I am hopeful that you will do the right thing and replace the unusable (I'll never use it again) Kenmore Upright Freezer with a brand new freezer, so the tradition will continue on with me and my family.
Rose M. Hill
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June 16, 2008
They stink
Several years ago, I brought in three people to give me estimates for installing central air units. One of the three said that I would need two separate units. The other two said that my house needs only one unit. Because of the Sears name, I decided to have Sears install the units. I figured that their subcontractors are all top notch.
The installation began, and was completed. The AC system was turned on and my house was not cooling in the way that it should have, but my electrical bills went through the roof. The Sears repairman finally came in, after waiting two weeks for an appointment, and he told me that I should have had two units put in - not the one. He then looked at the system closer and called his supervisor.
It appeared that because of the difficulty of the layout of my home --a tutor - with the many cross beams, vents were not snaked to the first floor - instead, I was air conditioning the outside.
Of course, Sears apologized, gave me a small financial settlement and redid the AC system. Sears looked at the payment as a refund - I looked at the money as the money used to pay my electric bills the previous summer. This may seem like semantics - but there is more to the story.
Though my bills were high, my house was somewhat cool.
The following summer, the central air unit broke down again - Four years - three breakdowns! Upon returning from vacation in mid August, I called for repairs. I was promised, because of the previous debacle that if I ever had repair again, they would come out immediately!! They lied! I was then told the earliest appointment was on a certain date. As a school teacher, I was unavailable on that given date, but scheduled it for the day after. Two days before my appointment, I received a call that they will be coming the next day. - I responded that my appointment was for the following day. They told me that I was wrong and therefore I "missed" my appointment. This means no air conditioning for August and September of 2007.
Finally, after being forced to reschedule, and after filing a complaint with the BBB, they arrived
in October and made a makeshift device to catch the water so my system doesn't short out again. I again complained to Sears of shoddy workmanship and the use of shoddy products. This time I followed up on my complaint with the BBB until I became a pain in the _ _. Sears responded, came to my home and replaced much of my system in November 2007 and admitted that the system used was not a good one and the that water constantly accumulated in the pan to short out systems. I turned the AC on in October to make sure it worked --- for the 6 hours that it was on - it worked.
Three weeks ago, the temperatures in the north-eastern part country hit 90+. The AC system worked for 12 hours and then it died AGAIN --- I called Sears to come for repairs, but they are unavailable until June 24 ---three weeks AFTER the breakdown --- This now makes at least FOUR breakdowns in Four/Five years... I'm sharing my story with everyone on why not to use Sears.
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