On April, 6 2009, I purchased a clothe dryer from Sears. Total cost of $682.93 which included a $75 delivery fee. When the dryer was delivered the next day, it was not set up correctly for venting. The original sales person (Ann) assured me that the dryer could be vented the way I needed it, however, and apparently, she was wrong. An employee at the Sears warehouse informed me of the problem on the 8th of April, but she (Kim) could not offer a solution, and according to her no one at the Sears warehouse or any where else could help. Kim, told me that there was no manager at the warehouse or anyone else that could address the problem. She told me to call customer service. Customer service was no help at all, They made a mistake, the dryer can not be vented the was I needed it to be vented. On April 10 I informed Sears customer service that I was working on reconfiguring the venting problem at the house and that I would let them know when the carpentry was finished and they could then re-deliver the dryer. On the next business day, I received an electronic phone call from Sears, informing me that my order was canceled because the item was no longer available and that I would be receiving a refund in the same manner that I paid for the item. When I Sears, I was on the phone for an hour trying to straighten out the problem. I was disconnected several times, and in the end, no one could tell me why the order was canceled, when I would receive my refund, or if I would be refunded the delivery fee, but I was told, that I most likely would not receive the delivery fee. Now Sears has my $683.92 and my dryer, and the only answer I could get was "someone was just lazy". I called the general manager, Sarah Morand, of the Sears store where I made my purchase, and was only able to speak to an office worker, Mary. Mary, would not let me talk to Sarah Morand, but assured me she would have Ms. Morand return my call. Mary returned my call and told me to call the original sales person, Ann Vo, the next day and replace my order. Mary did not pass the information to the general manager, she just blew off the problem to the sales clerk. Even calling the person at the top did not work. Sears still has my money and my purchase, and I have not heard a word from anyone at Sears.