Sears ruined my Thanksgiving. My electric range broke, and it was an older Sears product so of course I called Sears to come fix it. I called, made the appointment, explained that I would not be home to meet the technician (it's a vacation home). The scheduler said no problem. The technician could let himself in, with my permission. I left a key; it was all good to go. I asked if the tech would require payment at the time of service. I was assured it was not a problem. I could pay by credit card over the phone. So far so good.

Now it's less than a week before Thanksgiving; time is short. I get a phone message that they won't fix the range because I'm not there to greet the tech. I called back, waited forever, talked to another person and explained that we had already set this up, I was promised I did not need to be there, etc. The phone person said OK, I'll take care of it, no problem. Then I got another phone message telling me they needed to reschedule because I was not there to greet the tech. I called back and had the exact same conversation a third time. I get put on hold. Finally someone tells me they can't ever fix the range unless I'm there, plus I would need to be there in person to pay them because they cannot take payment by credit card over the phone. I explain again that three Sears people have told me the opposite, it is now less than a week before a big Thanksgiving dinner, and I could have had this whole thing taken care of BY ANOTHER COMPANY if they had simply not lied to me in the first place. I asked to talk to a supervisor and received an incredibly rude and condescending response. I hung up on the asshole.

Then, amazingly, some other clown called me to reschedule. I told them I was done with Sears forever. This company has the worst customer service I've experienced in years. They will never get another dime of my money.

So not only is the range still broken, but I've wasted hours on the phone dealing with these bozos and it's probably too late to get a competent service company to do the job before the holiday, because I was trusting Sears to do what they promised.

Sears sucks. They seem to think they have a monopoly on appliances to they can treat people like shit. I don't know how they can live with themselves.

David C. in Seattle