I HAD A SERVICEMAN TO COME OUT TO MY HOME ON 9-29-2009 TO LOOK AT MY HITACHI HIGH DEFINITION 54 INCH TELEVISION SET. HE NEVER CHECKED TO SEE IF THE CABLE BOX WAS HOOKED UP TO THE SET. SO HE SAID AFTER HE CHECKED THE T.V. THAT IT NEEDED A CONVERTER HE THINKS. IF THAT DIDN'T WORK HE WOULD PUT SOME OTHER PART BUT THAT PART IS NOT MADE ANYMORE. HE RECOMENDED THAT WE DON'T PUT THAT KIND OF MONEY INTO THE CONVERTER WHICH HE TOLD ME COST OVER $400.00 TO REPAIR IT. THATS WHY I REFUSED THE REPAIR. WHEN I GOT HOME THAT NIGHT MY WIFE TOLD ME WHAT HE SAID AND SHOWED ME THE TICKET. I WENT IN AND LOOKED AT THE T.V. AND SAW THAT THE CABLE BOX WAS NOT HOOKED UP TO THE SET. YOU CAN'T EVER GET A PICTURE WITHOUT THE CABLE BOX BEING HOOKED TO THE T.V. SET. HE NEVER CHECKED TO SEE IF THE CABLE BOX WAS CONNECTED. I CALL THE SERVICE CENTER THE NEXT DAY TO TELL THEM WHAT HE DID AND THE T.V. SET WAS SHOWING A PICTURE AND IT NEEDED TO HAVE JUST A COLOR AJUSTMENT. THEY SAID THAT IT WOULD NOT BE ANOTHER CHARGE FOR HIM TO COME OUT AGAIN. WE SET UP ANOTHER APPOINTMENT, THEY WERE SENDING THE SAME TECNICIAN OUT TO AJUST THE COLOR AT NO COST TO US. WE I TOLD HIM WHAT THEY SAID WHEN HE CALLED BEFORE HE CAME OUT, HE SAID THAT IF WE DON'T PAY HE WAS NOT COMING OUT. I TOLD HIM THAT I HAD AN EMPLOYEES ID # 591750 & NAME WAS JACKIE.
HE SAID HAVE HER TO CALL ME . I CALLED THEY WOULD NOT LET ME TALK WITH HER, I ASKED TO SPEAK WITH A SUPERVISOR . I TALKED TO FOUR(4) DIFFERENT PEOPLE IN THE TIME SPANE 3 HOURS ON TUESDAY OCTOBER 6, 2009 .I WAS PUT ON HOLD FOR 86 MINTUES AND HAD TO CALL THEM AGAIN FROM MY CELL PHONE TO TELL THEM WHAT WAS GOING ON WITH THE CALL. ALL OF THIS WAS DONE TO ME JUST BECAUSE I WANTED TO TALK TO A SUPERVISOR. THEY INFORMED ME THE THE TECNICIAN HAD CANCELED MY APPOINTMENT FOR THAT DAY WITHOUT MY CONSENT .WHEN I FINALLY TALKED TO A SUPERVISOR (CHRIS) HE WOULDN'T TELL ME WHAT CITY HE WAS IN, HE TOLD ME THAT THEY WOULD REPORT THE SERVICEMAN INSIDE THE COMPANY. HE DIDN'T WANT TO HEAR WHAT I HAD GONE THROUGH FOR 3 HOURS WITH THE COSTOMER SERVICE PEOPLE ON THE PHONE OR THAT THE SERVICEMAN HAD CANCELED MY APPOINTMENT. I ASKED TO BE PUT BACK ON THE SCHEDULE FOR THE SAME DAY AND THEY SAID NO THEY'LL SEND SOMEONE TOMARROW. I SAID TUESDAY IS THE ONLY DAY THAT I'M OFF WORK. THEY REFUSED.MY THING IS MY APPOINTMENT WAS CANCELED WITHOUT MY KNOWLEDGE, AND THE SERVICEMAN REFUSED TO COME OUT WITHOUT US PAYING MONEY THAT WASN'T NESESARY BUT WE WERE GOING TO PAY IT ANY WAY.I WOULD LIKE TO KNOW WHAT IS GOING TO BE DONE ABOUT THIS SITUATION, AND MY TELIVISION IS STILL NOT FIXED. WE HAVE HAD ACCOUNTS WITH SEARS FOR YEARS, I WE WERE HIGHLY DISAPPOINTED WITH THE SERVICE THAT WE HAVE BEEN GETTING FROM SEARS. THIS IS THE SECOND TIME THIS THE SECOND TIME THIS YEAR THAT WE HAVE HAD PROBLEMS WITH SEARS SERVICE .I FEEL THAT WE SHOULD GET THE FREE SERVICE CALL THAT WE WERE GOING TO GET, & BE REINBURSED THE MONEY THAT WE PAID FOR THE SERVICE CALL THE WEEK BEFORE FOR THIS PROBLEM THAT WAS NEVER FIXED . WE HAVE PAID FOR A MISTAKE THAT THE SERVICE MAN MADE FOR BEING CARELESS AND NOT CHECKING THE CABLE BOX.