|
Shannon
June 27, 2011
Terrible Experience
On April 5, 2011, my husband and I signed a contract with Sears to have our house sided. We were told the job would start immediately and end within a month. It took one month before anyone showed up to start the job. When the crew arrived, they brought the wrong color siding. It took one month for Sears to rectify this, so we had nothing but green insullation board on our house the whole time. Our outside lighting was removed, so were (and still are) in the dark too. When the crew finally returned, they had no equiptment with them. I am serious. They brought a saw and 2 ladders. They needed to wrap our windows in metal and brought no metal brake! They appeared to have no idea what they were doing either. They used the claw end of a hammer (that they borrowed from us) to hack off the drip edge of our windows. Had we known what they intended to use the hammer for, we would have offered them a chisel! They damaged the casing on 2 windows, and Sears stated it was not an issue because we wouldn't SEE it after the siding was on! These guys put mostly caulk, not metal, on our windows, and the metal they did install looked horrible! We made MANY calls to both Dick Beale and Don Regnet at Sears. Eventually, Dick came out and saw the terrible job. We fired that crew, before they demolished our home. It took almost a month before another crew arrived, and they still did not have enough material to side our house. The crew worked for a few hours and then did not return for 2 weeks. We continued to call Dick and Don to address the lack of material and crew. They made many promised about getting things done "timely" and "to your satisfaction." When the crew returned, 2 men (hardly a crew) worked for about 4 hours. No one came back the next day! We called Tony Salvaggion at Sears. He assured us that the job would be done in 3 days. The next business day 2 men worked for about 6 hours. There is one day left of the promised 3, and our house is nowhere near done. Our side yard has been destroyed due to the boxes and other debris and equiptment left here for this job. There are nails and little pieces of metal all over the ground, and we have small children. The job is taking FOREVER! It is now June 28, 2011. I have no hope that my house will be completed tomorrow. I STRONGLY SUGGEST YOU DO NOT HIRE SEARS FOR ANY HOME IMPROVEMENT PROJECTS! We are paying $23, 000 to have our house sided, and all we have received are stress and headaches. The issues we have had are common, as you will see on this site. I wish I had read them before signing our contract.
|