I recently renewed my repair protection agreement which expires 4/17/2009. On 3/8/2008 a service tech. came out to my home in regard to a call I made to the service center stating that my snow thrower which inwas purchased on 12/18/2006 in responce to my snow thrower starting to smoke and excessive noise. He found that the rubber blade on the snow throwing which meets the concrete has went down to the metal and that it and belts and other items had to be ordered which he did at that time. We made an appointment for 3/20/2008 to come out and install the ordered parts, only one part came to my house instead of all the parts needed. The total repair was over $500.00 including labor, this price is over the amount of a new snow thrower. When no one came out on the 20th. or called me I called the service center and they told me that the parts are on back order and that I would be notified when the service would be completed. About one week ago I called and they said the parts are still on back order, I told them that I wanted a new snow thrower as it would be cheaper than having the old one fixed they said someone would call me in 24 hours, well it has been 5 days since then and I want a new snow thrower as you would save money in the long run instead of repairing the one I have. Why did I purchase the repair protection agreement if you can't repair it? You still sell the one that I have. I want an answer in the next 2-3 working day's or I will call a local TV station and have them contact you and put this on the air, I don't want to do that however I am on disability and needed the snowthrower when we had severe snowstorms. Thank You.

Denis H. Toledo, Ohio 43614-3841