I ordered a speed control for a Sears Whole house fan on 5-21-10 from the above parts store, which was a nightmare in itself. It took 4 phone calls, each one ringing about 30 times before someone answered. I asked that the part be mailed to our home as the store is 25 miles away...one way!

My credit card was charged immediately. After waiting nearly 2 weeks to receive this part, I then attempted to call the Sears Part store again to see where the part was. Again, the phone was never answered, it just kept ringing and ringing. I finally called the 800 parts order number and spoke with someone who informed me that it was in fact already at the Newington store and had not been sent to my home.

So I drove THERE and asked 2 questions: why was the part not sent to our home, and why don't they answer their phone??

They couldn't answer the first question and the answer to my second question absolutely floored me. I was told there is only one - yes one - incoming line. If someone is using that line, then the system just keeps ringing as opposed to going to voice mail!!

One would think I was dealing with a small Mom and Pop shop. Is this how a major corporation operates? What a laugh. Sears/K-Mart should be ashamed.

I was given an 800 complaint number by the gentleman in Alabama who informed me of where my part had gone. When I called that number, I got a representative who was nothing short of curt. Before I could ask her how my complaint was going to be handled, she thanked me for calling and hung up. Wow! I guess my business is not all that important to Sears.

So, my time spent trying to reach a parts store with only one incoming line, checking later to see where the part is, having to drive 50 miles at my expense, and dealing with a complaint representative who probably in the wrong job has really changed my opinion of SEARS.

We have done a lot of business there over the past 30 years, but we may start taking that business elsewhere. This company really needs to get its act together.