Requested service call on upright freezer, model no. 2324212102. Freezer is located inside garage of house. Went to put food in freezer and found contents defrosted and spoiled. Outside walls of freezer were extremely hot and compressor was not running. Repairman (tech no. 0005520) came out on 8/17/09 and reported to us that this was normal. He also said that if we use freezer it would probably do same thing again and this was normal. Freezer sets out in floor and not against wall. This should be sufficient for air flow. Repairman said that we need to put a fan behind freezer. I have had this freezer for several years and have had no problem before now. He refused to admit there is a problem and told me that sears was out $125.00 for this call. I have paid for a service policy for as long as I have had this freezer. He also told me that I could not claim the spoilage. I would appreciate someone further looking into this matter.