Dear Sears,

Your representative has just left my home and I am extremely upset and disappointed about the way my wife and I were treated. We had made special arrangements to be here today and confidently expected we would be fairly treated because of Sears excellent reputation and our past dealings with Sears. We were understanding when Sears called and changed our appointment from 11 am to 3 pm on short notice. Your representative, Mr. Don Becker from Grand Rapids, arrived promptly at 3 pm and then took 4 hours to get everything done. He showed us quotes for siding our house and we were pleased. He then said he needed to take a break and everything was saved in the computer and he would come back after his meal. It had seemed such a long time that even though we wanted to complete the sale we agreed. True to his word he returned and showed us our final quote. What a shock he had increased the price by $10, 000 dollars!!! He seemed mystified as to why we were upset and when we asked him to show us the quotes he said he saved earlier, he would not. He could not give us an explanation about why the price increased. I never dreamed I would be treated this way by Sears.

David and Debra Hockley