I have a service warranty from Sears to cover a Maytag Neptune Washing Machine. This company DOES NOT KNOW HOW TO PERFORM CUSTOMER SEVICE ON ANY LEVEL! Over the past 5 years we have had service performed on this machine 5 times. The process is maddening. First you have to call SEARS 4 MY HOME and try to get a live person...this takes up to 20 minutes of trying various answers to a computerized system that is designed to frustrate you to the point you don't want to continue. Then when you finally get a live person they may or may not ask questions about the machine before they will begin to set up an appointment. This usually results in getting an appointment the following week. Sears the night before the scheduled appointment to make sure someone has taken off an entire day from work to wait for the arrival of the serviceman. The company always says that the service man will call before he arrives...sometimes this actually happens! When the serviceman arrives he has to diagnose the problem, but surprize, surprize he doesn't actuall have any repair parts with him. He has to order the parts. He has them sent to our home. When we get the parts (usually 5 days) then we have to call Sears again to set up another appointment. In 5 hours round trip I could drive to Indianapolis and return with the parts. For some reason it takes Sears 5 days to accomplish this simple task. This is the same as if we had never called before and still results in another appointment the following week. So by the time a serviceman returns to actually do some work and uses the parts that have arrived, nearly two weeks have elapsed. Oh by the way, this is usually a new service man that has never seen your machine. So even though I have said that I have had service 5 times this actually means that we have wasted 10 days of our time in order to get the service done. This also means that we have been without a working machine 10 WEEKS. Sears is more worried about arriving at a customer's home and not finding anyone home than they are worried about my time.From the receipts they have left at my home, Sears has spent over $1, 500 repairing my $900 machine. Do not buy any appliances from Sears without a service agreement, but still expect to be very frustrated.