I had an emergency when my water heater started leaking and I went to Sears and purchashed a new water heater that I was supposed to have installed as the first call of the day per the saleperson. They didn't come until 3 pm on the day of installation. I told them to be extremely careful when bringing the water heater into my basement because the washer and dryer were close to the door and I didn't want them to stratch either one of them. They moved all the furniture and installed the water heater but scratched the lid of my brand new front loader dryer that I paid over a grand for. I have made 8 phone calls to them and the insurance adjuster was supposed to come out and access the damage but never did. So I have a nice scratch in my lid. DON'T EVER BUY FROM SEARS, they came out not in any kind of uniforms like they show in the picture but kids fresh out of school with all kinds of piercings. They never even bothered to follow up on my complaint after over 8 phone calls. I have an attorney looking in to it at this point.