I was charge for a CCR plan which is credit card protection plan, I never ask for this service. When I found out about this charges I called Sears and they told me that they were not the ones responsible for the charges. They told me that I had to call the CCR 1800 number in order to have the charges off my account. I called the number and the person that I talk to told me that she was going to set the balance to $0. Next month my account had a balance of $3.83 plus a late fee. For some stupid reason the person who help me out left a balance of $3.83 I called again and they told me that they couldn't take those charges off because apperently they had provided me their service for a # of days. They said that I need to called them the first day they offered me their services. I was never ask if I want to enroll in this plan therefore I didn't know where to call. I am so frustrated of how Sears and this other company are stealing my money. I have called so many times and talk to so many people and they all said they are going to fix the problem, but I haven't been able to accomplish anything. I once offer to paid the $3.83 but not all those late fees that have add up to $372.00. They already sent my account to cellections. Is there anyway to regulate how this type of companies do businness. I don't think is fair for a costumer to be charge for a service that didn't request. My biggest complaint is about their customer service, I don't undertand why they told me that they were going to solve the problem when in reality they weren't doing anything at all.