The first complaint was a stove we purchased at Sears.
It came without all the parts and damaged, took months to get that straightened out, then the window
blinds, they neglected to send the two small ones, took months to fix that, today the parts for our riding
lawnmower came, and guess what, all the wrong parts.
The woman insisted the parts were for a push lawn
mower when in fact we had two spark plugs, a huge
filter too large for our riding mower, two quarts of oil,
oil filter, and the belt was so thin for the mower it
would not have lasted more than an hour or so.
We are returning it, guess what three more months
of trouble. NO MORE ORDERS FROM SEARS FOR US
My husband insisted the parts was for a riding mower
that was larger than ours. We had given them the
correct model numbers. Where do they get these
people from??????? Someone needs to train them.
Let this be a lesson to others, BEWARE OF ORDERS
FROM SEARS, from a person who has learned the hard way.

We

Today, April6, 2011, I took off work to wait for Sears to once again deliver to my home my new refrigerator. The delivery guys were rude, unfriendly Hispanic guys. One of them walked into my home reading a religious tract that he found on my door. Yes, he actually walked through my living room, dining room and then stood in the kitchen as he proceeded to read the religious tract that was in Spanish and ignoring me as the customer. They refused to bring my refrigerator into the house because I (a female) did not know how to put a valve on the old refrigerator. He then called his supervisor and lied on me and said that I was refusing to accept my refrigerator. I said I wanted to speak with his supervisor and he handed me his cell phone. The supervisor tried to offer me a 10% coupon to calm down; what did she think that I need a 10% constellation prize for the Sears Delivery employees’ nasty lying attitudes. Sears has completely gone downhill!! And to make matters even worse, these unprofessional delivery guys took drove in the truck with my refrigerator – leaving me in the street screaming for them to give me my refrigerator. I am sickly and cannot continue to deals with these problems from Sears. I am so disappointed with Sears that I have made it my job to let everyone know about the horrible experiences I have been having with Sear for the past two months.

I purchased a zero gravity chair through Sears.com. The chair was shipped by the vendor and received in a reasonable time frame. I assembled the chair and was not happy with it. I called customer service and was told the vendor would issue a pick up in 5 working days This was the middle of March 2011. I waited for the vendor to issue the pick up but it never happened. I constantly called customer service and each time I was told they would look into the problem and they would be back in touch in 3-5 working days. I finally had enough and got the phone number for their executive offices. I spoke with customer account executive and he finally got the vendor to react and issue a pick up. The chair was returned. I am still waiting for a refund of my $825.36. I keep getting the run around each time I call .The latest was a problem issuing a refund to PayPal. I don't know when or if I will get a refund but Sears .com gets my vote for the Number 1 worst customer service organization. I would be happy to join a class action against these shysters. DON'T BUY SEARS.Com

Sears.com uses third party vendors to sell the merchandise on their website, but they bill you the minute you purchase the item. If the vendor does not ship you what you bought, you still get billed by Sears + interest and finance charges. When you call customer service (?) they tell you that you must contact the vendor to get a credit. The information they sent me to contact the vendor consisted of an "out of service" phone number and a non-responsive e-mail. They are now threatening to turn my account over to a collection agency. This is a nightmare! CR of Maryland

My washing machine was intermittently unlevel during the spin cycle. Sometimes it worked, sometimes not. I took out a service contract, just in case it got worse. It did. But I should have paid cash. I've spent three weeks partially drip-drying the laundry, and waiting for the warranty contract repairman came with an even higher cost in lost work.

I called Dec. 22. My first repair was scheduled for AM Dec. 28. I waited all AM, came PM. They couldn't fix it, and needed parts. Two techs came back AM Jan. 7. They still couldn't fix it, because not all the parts had been delivered. I scheduled another appointment for AM Jan. 10. Nobody showed, period. I called 1-800-4MY-HOME. "Oh, we're sorry sir, we must have had a major computer glitch with dispatch. We'll have a technician there today." Mundane, right? Now it gets interesting.

I arrange for Mom to be at my house. A technician van pulls in the driveway. My mother sees him: 1 gentleman, not 2 like before. Technician gets on his cell phone; calling his assistant? Nope. He calls the wrong number in my records -- my cell phone -- and I missed the call. He drove away before Mom finished unlocking the door to stop him. No knock, no doorbell, no "sorry we missed you card." Mom calls me. I call customer service. "Sorry sir, you missed your appointment." Uh, no!

Given Sears' many errors, all I want is a first thing AM or last thing PM appointment. I don't care if it is 6am or 8pm. Sears refuses. All I can do is agree to another half day of lost work. So much my summer vacation, I just gave it to the laundry repair man.