This is a doozy. I requested repair for my LG TV, told them it was the Xsustain board and wanted to make sure they had the part. They said Yes and if they didnt they would return with it free of charge. The guy arrives doesnt open TV but claims Im right its the Xsus board, he calls his office and then tells me they dont have access to that board anymore, but they will give me a estimate on a LCD panel for $1600! I said "why would I pay that for a five year old TV and why would I pay that when its not the correct part?" He got nervious and said well I still have to charge you for service call because your refusing the estimate. REALLY??? OK BUt Ill tell ya what, Ill dispute it then tell everyone how you rip off people into paying your service charge by making a huge estimate, on a pretend part just to charge me a service call, NEVER AGAIN!!!

calling their sears.com customer service number gets you speaking with someone who cant speak english, when you finally get transferred to someone who you can understand, they give you misleading information to appease you, get you off the phone and when you call back you will get a different city in india so its not their problem.
I have had orders canceled with no warning, when you call in for an update they tell you it will be there anyday, after a week of any days, a customer service rep said the order was canceled. I asked for their supervisor and waited on hold for over an hour before my cell phone died. and thats what they wanted, they want the customer to hang up and go somewhere else. I hope the stock owners of sears know what they are doing to what used to be a great company with great service...NOW sears is just another corporate giant who doesnt care how much business they lose. well sears will probably going the same way as caldors and montgomery wards or carls, or all those other big stores that couldnt keep customers. well they have lost a life long customer with me. I really hate to say it but walmart customer service will bend over backwards to help a customer out. good bye sears, HELLO WALMART!! at least they take care of the customer

It has been 36 days that I have been trying to get a refund of $318.00 for a microwave I purchased from Sears.com using Paypal. I made the purchase on January 23rd and cancelled on January 26th. I waited the 7-10 business days they specified to receive my refund. On the 9th business day, I received a check in the mail. I deposited the check the next day only to find out a few days later that there had been a stop payment placed by Sears and that the check was not good. I was charged a $5 bad check fee and the funds were withdrawn from my checking account. I contacted Sears.com customer service several times, I sent numerous emails and was told they would send me a $35 gift card for my troubles and to cover any fees I may have been charged by my credit union. I am charged $30 each time a check or debit is not good, so this $35 card is of no use to me. I have been unable to pay my power bill and a few other items because of this. SEARS could care less. I have tried to explain the situation and the STRAIN they are putting on my finances, but they are making no effort to resolve the situation. In the meantime, I am waiting on an apology letter from Sears for me, my credit union and my refund. HORRIBLE CUSTOMER SERVICE!!!

I ordered and paid for a pair for boots for my nephew as a christmas present through sears. I was told that they would be delivered to my home by Christmas. On christmas eve, I received and email stating they were at the Sears store. (about 45minutes from my house) I drove up there to pick the boots up, to find out that the email was a mistake. They informed me that I would have the shoes by Dec. 30th and they would be delivered to my home. That date came and went. I called Sears repeadedly and they continued to tell me that they would check into the situation and call me back within 24-48 hours. I never received a phone call back. After several complaints I was offered a five dollar gift card for having to wait so long. (I think I spent more in gas running up to the store to pick up the boots that were not there). Today, after about 2 dozen phone calls, I was told that they don't have the boots and that they are going to "try" to issue me a refund. I have not yet received this $5.00 gift card that I was supposed to receive. The "customer service" team they have is horrible. These people are extremely rude and just don't care. I will never do business with Sears.com again.

I am shocked to read all the really horrible reviews of Sears Home Repair. I, too, have had such horrible treatment from them, both in fixing a new electronic Kenmore range under warranty and an almost new electronic Kenmore Elite Oasis dryer, not under warranty. I cannot believe how consistently incompetent and rude Sears Home Repair is.

I agree with all the complaints about the schedulers and have also had repairmen not show up after I took the morning off. We also have been laughed at when we asked them to refund our money (just for the part, please) when the appliance did not work any better the day after the repairman was here.

We, also, have been hung up on by "customer service" when I told them the dryer did not work the day after he came out. They said (about backing up their work) that "they dont do that." They come out and cannot figure out why your new (or nearly new) appliance is not working, then decide to replace the most expensive part (computer board) on the appliance, all the while reminding you that you should have bought the extended warranty (for $600) because these things always need $300 repair jobs, and you should expect that.

I am awed by the consistency of their bad business practices.