On July 14, 2010 I brought by Sears Craftsman lawnmower to the Sears store in Lake Charles, LA for repairs. The mower was still under warranty and the self-propelled wheels had quit working for the second time.

Upon arriving at the store I was told it would be August 3 before the mower could be ready due to it having to be sent to FL. Needless to say it was not ready by the date I was told.

Last Monday, August 2, I received a call from the repair shop and telling me that my bill would be over $150 and the guy who called listed all kinds of things he was going to do to the mower that I did not want done. For example, I can change the air filter and the blade. I told him to only repair what was covered by the warranty and nothing else. He said "ok" and hung up on me. That alone was enough to cause me to NEVER shop at Sears again.

Today, August 9, 2010 I got a phone call telling me that my mower was ready. When I arrived at the Sears in Lake Charles, LA I was told that I owed over $139 for repairs made. I asked what repairs and the guy began listing all the things that I told the repair shop NOT to fix. I told them I had not authorized those repairs and that I was not paying for them. The MANAGER told the associate to go TAKE OFF THE BELT, THE GAS CAP, AND ANYTHING ELSE THAT WAS PUT ON THE MOWER. I said, "You're going to send me home with a broken down mower because of Sears's mistake?" He said, "Yes." I told him I wanted a manager and he said he was the manager. I told him I wanted someone higher than him and he smugly told me to come back Wed. In economic times like these, I have one thing to tell you, Sears: OTHER STORES SELL LAWNMOWERS!! I want my mower. I want it ASAP. I want it fixed like I asked it to be fixed or I want the old parts PUT BACK ON!! I try to shop with Sears because of the reputation of Craftsman products but this is ridiculous. The guy told the employee to take off parts of the lawnmower and told me I couldn't have my mower with those parts unless I paid for them even if I didn't authorize it!!! I am shocked! I am appalled! I am upset!! and I will tell everyone I come into contact with about this and, as you know, they will tell their friends, and the reputation of this Sears and Sears nationally will suffer. Is this how Sears does business?? Is this how Sears pleases and maintains customers?? I expect this to be resolved as soon as possible. By that I mean I want my repaired mower returned to me, not held hostage, and I expect the unjust, unauthorized fees to be waived. And I want that smug, arrogant, "manager" to be the one to call me and load my mower. Are we clear on this??