The portable clamp at the end of the hose leaks and water blows all over the counters or the pressure blows the clamp off the faucet ( worn out). The beginning of March 2009, I called for repairs and to do general maintenance service . The Repair Tech came out on the 6th...noted that parts needed to be ordered. He ordered new trays, wheels, etc and the HOSE PART. A week later and approx 5 boxes of parts, we called for another appt. On March 18th, the TECH came back out, but wrong tray and NO HOSE PART. So he stated, " I will need to reorder the correct part. The HOSE part can be difficult to get !!! "

On March 30th, the tray was here for several days, but still no HOSE PART. So, I called SEARS and I was informed by Customer Service ( Withholding names spoken to), that that part was NEVER ORDERED. She informed me that the TECH will call within 24 hours. On April 2nd and NO CALL from TECH, I recalled SEARS. I spoke to one rep and the call was transferred to another department to resolve the missing part. The gentleman told me that he would order the necessary part and, "you should have it in 5-7 days. " OK, now 2 weeks later, April 16, 2009, and, you guessed it, NO PART! I called Sears again, spoke to Rep, call transferred to another REP, he transferred it to the RESOLUTION DEPT. As I stated, " that under warranty, if you can't fix it then I get a new dish washer". That Department has a recording, "MAILBOX FULL. BOX NOT MONITORED DAILY. CALL !_1-800-469-4663". So, back into the circle of calls. So, at 1pm EST, I recall the 1-800 and get the message about HEAVY CALL TIME and to call back later or you can wait it out.

Absolutely unbelieveable Customer run around!!!