Took my Hoover Steam Vac to our local Sears where I purchased to shampooer. I purchased it 08/25/08 along with a 3 year extended warranty. Our sears people are so nice and assurred me it would be fixed and back to our sears in a week to ten days. Then I get a call from Yavonne telling me I had no warranty on the hoover. After arguing with her that I did. She told me to call Nancy at SCS NCR and Nancy said she would take care of it for me. Many weeks later and many calls later I finally get ahold of George and he says he shampooer was repaired and would be at our sears on Friday. It was. Today being the first dry fairly warm day I decided to clean my
carpets and low and behold IT WAS NOT REPAIRED!!! Who do I go to next to get the shampooer repaired? or can they at least send me a upholstery hose to replace the broked one. I really need the hose fixed or replaced but dread having to wait 3 or 4 weeks to get it done. Im so frustrated with Sears.

Thank you,
Terry Davis
19388 CH 70
Forest, Ohio 45843
email [email protected]