I purchased a new heating and cooling unit from Sears approx. three years ago. The subcontractor hired by Sears installed the unit. For whatever reason, it took him all day to do it. Two months ago the unit froze up. This pass weekend my hallway and bathroom floors were drenched with water. After calling Sears, the rep. told me they could not get anyone out to my house until Thursday, 8/5/10. I explained to the rep. that I have water all over my floor now and I need someone NOW! He put me on hold, came back and told me it will be 8/5/10 between 8-12 and it will be a $95 service charge. I asked him, how could Sears charge me for work that was not done properly in the first place. The apparatus that he unit is sitting on should have been replaced, but it was not. Due to the unit leaking, it has casued the wood to rot and the unit is unstable and leaning, it may fall any minute now. The hose that runs to the top out of the roof, was never sealed an I can look right out into the clear blue sky. It has been raining in there for about 3 years. Condensation is everywhere. I had my floor replaced less than a year ago and the area where the water is sitting is ruined in the hallway and bathroom. I truly believe that the technician tood full advantage of me being a womanand not knowing what to look for. I do not expect for you to send the same technician, because he made me feel uneasy and I think something was wrong with him. I have had 2 certified technicians tell me, whoever did this, did a rotten job. I want it done correctly Sears. You have been paid in full. I did expect more from you!! Unfortunately, I am unable to attach photos.