we have tried fo over a year now to get our control panel on our washing machine fixed, we have called sears we have several times and have gone into the store we have even joined the lawsuite that was on the enternet still nothing, not only does the contol panel not work but the 3 dispensing unit above the tub is melting. i am not talking about the one on top that you put your soap in .. they are litery melting. i have never bought such a disgusting washer in my life . we purchased the washer and dryer brand new at the sears in clovis ca. we paid over 2, 000.00 cash for the set. i cannot believe that sears would sell such a product. there is no way i would ever buy anothe product from them because they do not stand behind their products unless you purchase the warrenties, pretty sad when you dont buy the extra warrenty and the thing craps out because you are out of luck. i will never recommed sears to my friends or any one for that matter when it comes to purchashing a washer . i would rather buy a used waher than spend that much money again for a piece of crap.