I purchased a Trio frig from Sears on 12/05. I immediately noticed ice on the meat drawer in freezer but technician did not seem concerned. Last year water began pouring on the floor. Called Sears and they wanted a commitment of either $90 for the service call or $250. that would cover all calls concerning the problem. I committed to $250. Then I was told they could not come for 2 weeks. The day of the appt. they called and said they could not come, but maybe could the next day. I cancelled and got my refund after more phone calls. Another repairman from local company charged $95 and cleaned all the ice out. This lasted a short time and the water was freezing in bottom of freezer and puddling on the floor. Another more experienced repairman from another company came out-----I am told the fan is not working and also that Sears is aware of problem with this particular model but will not tell other technicians how to fix it---only Sears technicians have the knowledge and know what parts to get. Another $75 down the drain on a $2, 000 piece of junk. I will never buy Sears again--they should have notified me that this frig had a flaw and offered to repair it. They knew it when I called them but did not mention it. Dishonest and totally not the old Sears we grew up with. Now all my food is covered in ice as well as the freezer bottom and the door and I have to chip ice out to get the door open and this is not easy with a bad back.