I was second in line on Friday to purchase a Kenmore Front loading Washer & Dryer set for $599.00. My delivery date was set up for the next day. The next day I called to find out my delivery time and was told the set would not be available until Dec. 15th. I set up another delivery date for Dec. 20th. I was called on Dec. 6 and informed that the set could be delivered early and an appt was set for Dec. 9. On Dec. 8 I received a voice mail confirmation for the next day and a 2 hour delivery window. At this point I had a neighbor come to our house and remove the old washer and dryer. The following day instead of receiving my washer and dryer I receive another call to let me know that my Washer and Dryer would not be available until Feb. 28, 2009. (That is almost 3 months). I now have no washer or dryer. I called the delivery number and was told I could pick out a new set and have it delivered. I went to the store and was told this was not possible. The manager refused to help me and even suggested I get a refund and purchase a new set. When I mentioned coming in and standing in line throught the night for nothing the saleman replied "Well, I had to come in early and sell washers for 5 hours". I have since made multiple calls and everyone just tells me to go back to the store and talk to the Manager. Everyone I call agrees this is a terrible way to be treated but no one does anything. Now I am forced to go the laudrymat weekly and spend extra money I don't have on laundry. This was a great way for Sears to get through the Financial Crisis. They just take money from thousands of unsuspecting customers and make a lot of interest without providing the product for months.