To Whom It May Concern:
My husband and I purchased a Kenmore Stove on 11/25/06 from Sears in Amarillo, Tx. We also purchased a 3 yr warranty. I have not had any problems with it until about a yr. ago. I had put in a brisket to bake at 300 degrees. There was a malfunction that occured and the broiler came on a literally seared the top of the brisket. It was ruined. I was upset, but I thought it was just a fluke. Then, about a month ago, I put mac and cheese in the oven to bake. I set the temp at 300 degrees. The broiler came on again and burnt the top of the mac and cheese. I tried everything I could think of, but the bottom heating element would not come on. I finally called the Sears repair number. This was about 3 weeks before my warranty was to expire. I waited for about a week for the repairman to show up, and every day, I would turn on the stove and all I could get was the broiler to come on. Finally, when the repairman showed up, he looked at the back of the stove, and unplugged and plugged it back in. It started working when he did that, so he said that he had fixed it. He told me that Sears policy is that if it is working when you get there, not to do anything to it. I argued and argued with him, to no avail. All he did was unplug it and plug it back in. I knew there was still something wrong with it. Then, low and behold, 5 days after my warranty expired, I could not get the burner to shut off, despite the fact that it was showing off. I am a really unhappy customer. I called the repair number again, and was ugly with them, which is not something I do often at all. They are sending someone out again to fix it, and if it doesnt get fixed this time, I will cancel our Sears cards and send the stove back to you guys. This is really a poor example of customer service. I want my stove repaired.