I went on Sears.com to look at kitchen ranges. I saw one that I liked and was going to purchase it, but I needed to get some clarification that it was a convection oven, and not a standard one. The wording in the add said the over had a a Precision Cooking System with PreciseBake that includes multidirectional airflow, which circulates preheated air for faster more even cooking results. So I called the 800 number. The agent at the call center said he couldn't answer the question and transfered me to the Silverdale Store. When I was connected to appliances the woman I spoke to said the oven I was looking at was a convection oven and she convinced me to come into the Sears store to purchase it instead of doing it online. So the following day which was May 25th I looked at the add on Sears.com to print the details and I saw that the price was lowered to $985.99 so I printed the add and drove to the Sears store in Sliverdale. When I arrived in appliances I asked a sales person to show me where the range was. I looked into the lower oven and saw no fan for convection. I told the woman that the range was supposed to be convection. She said She couldn't help me and said she would get a manager to help me. I met a manager by the name Shem who took the add from me and looked it over. He said that I was right the range was described as having a convection oven, but the actual oven did not. So Shem tried to work with me to find a way to get me an oven with convection around the same price. While I was working with Shem another manager by the name Steve was brought in to help. So Steve did some research and couldn't explain why the ad said Precision Cooking System, but that the range I wanted did not have convection and there was nothing he was going to do to help me. So it was just my tough luck!! So I told Steve I would leave and take my business back to Lowe's and I walked away. While your manager Steve was fine with me leaving and not spending my money in Sears, Shem did not agree and asked me to give him a chance to call Maytag and find out if they could offer an explaination and pay for the difference in price. Maytag said that it was a mistake on their end with the description of the range but they would not do anything for me either. So Shem then offered me a price of $1, 285 on the maytag range with the convection oven. After thinking about it, and only because Shem was nice and tried to work with me, I bought the range for $1285. Your manager Steve needs some retraining on customer service!!! I plan to do more home improvements but I am hesitant to return to Sears after this experience. It is now May 30th and your online add for the same Maytag range with the same description is there and the price is $985 so nothing was done to correct the mistake even after I reported it on May 25.