I got pictures taken of my infant son in Feb. 2011 and it's been a nightmare dealing with the online company. Firstly it wasn't until March that I even saw my photos and even to get them posted took 2 emails (I've ordered from JCP and it was a matter of days and they were up on the website). Next, Searsphoto.com sent a very large online order to my house via regular mail. Usually other online vendors I have used for photo orders send them in a nice bubble wrap envelope via UPS or FEDEX and I had to sign for my pics. This one was just a plain cardboard envelope with no signature required. The weather was bad they day my pictures arrived and the mailman just left my photos on the doorstep since their was no signature required and they blew into my yard and got rained on. I literally only found them because I thought they were trash and went to throw them away. The cardboard of course had been soaked so it had broken open and the wind blew the photos all over the yard. Had I known that they were so silly as to not require a signature and put something as delicate as photographs into a flimsy envelope I would have rethought my purchase or paid slightly more to have them sent in a way that would have ensured proper delivery. I have emailed Sears photo twice and mailed back the pics for replacements. I heard nothing! My husband called to complain and they claim they never received our photos. I returned them in an a sturdier envelope than the one they sent me and used the address they stipulated for returned photos...so it seems odd that of all the packages I happened to mail that day, only theirs didn't make it to the destination (and I guess they didn't get my 2 emails either-hmmm). They told him they would place a rush on the order for him. It's been 2 weeks and we still have no pictures so I'm not really sure what they consider a rush order. My husband also asked for the pictures to be at no or discounted cost considering all the hassle this has been and since we had to pay to have them sent back-- they said they cannot give us any discount whatsoever. So they have my money and I am left waiting. The really bad thing is my aunt bought me several sessions for Sears photo as a baby shower gift so I have to go back. I always tell my family now to just let me order them pics from the studio for pick-up and don't buy any online because they are crooks that don't give a darn if you get your photos or not.