Few years ago I bought a side-by-side GE refrigerator from sears at Falls church, VA with an extended warranty. My warranty is still valid until 2010. Couple of weeks ago the refrigerator started having problems, and it stopped working. On the 13th of September I called for warranty support to fix this problem, and their customer service said they are going to send a tech on the 19th between 8am and 5pm which made me take a whole day off. So I wait six to seven days with a broken refrigerator. On the 19th the tech comes to my house as scheduled and even without checking any thing he changed the mother board of the frig and was getting ready leave. Then I made him check inside the freezer which had ice build up. Finally he found there was a non working device inside. Then he said he has to order a part and it will take another week. Then they scheduled another appointment on the 26th of September. Now I wait without a frig for another seven days. So another tech comes on the 26th and put the new part and says it needs another part and they have to order the part. When I asked some questions this Tech was screaming at me in my own house. If he hadn’t left I would called the cops. Now I am still with a broken refrigerator, and uncertain when they are going to fix this problem. Please help me resolve this problem.

Thanks,

John