5 years ago I purchased an air conditioning unit from Sears. It came with a 10-year warranty. This is the second time I have had to call someone out. This is my most recent experience. My air condition has been out for 2 weeks. Yesterday was the soonest anyone could come out. A technician came out and was a complete moron. He supposedly figured out what was wrong with the system and needed a new part. I had to tell him to go get the part and where to get it. Well evidently that was not the problem because the air conditioner is still broken and now they cannot come back until Monday which is 4 days away.

I began trying to call the 800 number to tell them that this is unacceptable to make me wait 4 more days because of their contractor's crappy job. 2 1/2 hours later I finally got to speak to a supervisor. I was hung up on 3 times (one time after being on hold for 25 minutes and one time after being on hold for 30 minutes). Obviously they do not like people to speak to supervisors and do everthing in their power to discourage that including disconnecting the caller. After finally speaking to a supervisor I learn that there is nothing they can do except take a complaint. UUUHHHGGG. I am so frustrated.

It was obvious that the call in center was in a foreign company and so I had the added frustration of trying to make them understand the problem.

So my advice is not to buy from Sears.