i had a issue with my refigerator. I was told a tech would be out to service it between 1 and 5. I waited and noone came. I called the number to see what was going on five times, each time getting a different phone person. all iwas was told that they would send a message to the tech and how he was running behind. finally around 8 pm some one called from sears who claims to be in charge of the tech who go out into the work field. He said that tech had just punched out but he would send another tech tomorrow by 9 am. The tech did arrive at nine and is looking at the product as iam writing. Reading other similar complaints, i dont expect anything back. I always looked up to sears but this made me wonder. I pay top dollar for thing in my home and all i ask is to be giving the respect for what is owed to me. I have the warranty and if i didnt i would pay. just like everyone expect to get paid for there services so do i. I will not buy from sears any more cause of the problem to get a tech and maybe you wont care. But i if anyone askes i will tell them of my experience. have a nice day