I bought and paid for a Sole F80 treadmill with free delivery at Sears in Valley Hills Mall in Hickory, North Carolina on Friday January 14, 2011. The following Sunday January 16, 2011 I received an email saying my order was canceled "based on the delivery address provided". It is an address Sears had previously delivered to as well as other retailers and is 15 miles from the Hickory Sears store. I called the local listed number for Sears and got a call center hundreds of miles from me and was told it was canceled and there was nothing she or I could do. I tried to get a number for my local Sears again so I could talk to the store manager. There is no local number except the one that goes to the call center. I would think there is a "backdoor" local number but it is not for the public. There is also not a listed email address for local Sears’s retailers. Then I wrote a letter and mailed it to the local store manager, Ms. Jeanine Norkaitis and I have not received a response from her in a reasonable amount of time and I don't expect to. Norkaitis is worthless and in my opinion needs to be replaced unless that's the way all Sears managers are instructed to operate, with no regard for their customers. In case someone from Sears is monitoring these emails my Confirmation Number was 204362407. The local floor sales people at Sears were upset at the way I was treated by management. I have now gone to another local retailer, ironically across Catawba Valley Blvd. from Sears and bought the same treadmill at the same price with free delivery. That retailer delivered the treadmill in 3 days with no problem. I received a call from a Sears executive Tuesday February 8, 2011 apologizing. I thanked him for the call but told him it was too little too late.