The company sent me coffee and a mug that i did not order. I promptly returned it only to find that they charged my credit card. Witch I never gave them. Now I can't get in touch with them. The only thing I can do is email them at [email protected] Maybe I will get lucky and they will return my money. By the way they charged me $79.00 less then a lb. of coffee and a mug. don't get involved with these people.

This company offers an attractive trial offer. I subscribed, got a shipment of coffee, called 2 weeks later to cancel and they kept sending coffee (sometimes 2 shipments a week!) and billing my checking account/debit card. I have been returning their packages, unopened for several months but have yet to see a credit. They try billing under several different names (Cafe Sapporito, Cafe Direct, etc.) and are nearly impossible to reach by phone. When I finally reached someone, they assured me my account was closed. That was a month ago and I have since received 2 more charges/shipments.

I placed an order for a trial coffee on 06-08-2009 and they charged and shipped to me two shippments using my card without my knowledge or permittion/ shippments on 06-09-09 for $25.00 and 06-10-09 for $38.95/.
I was not able to receive my first shippment yet in order to taste coffee and decide if I want to buy it in the future or not when second shippment was charged and shipped without my knowledge even. When I talked to them on the phone about it they were rude with me and hanged up on me.
The first package was returned to them, second one was dropped at the door at my apartment door and was lost. I talked to them on 08-18-09 and they promised to refund my money for two shippments within 30-60 days. I was calling them many times after that, and the date of refund was moving futher and futher. On October, 13 Nina said my refund is scheduled for Oct.18.
Today is Oct.21 and I called them 7 times already. There is no way to reach supervisor. Girls there told me my money will be refunded in another 5 days /after waiting for more then 2 months already!/.
I had no choice but report them to my credit company.

This company is a scam!! They sent me 3 unauthorized shipments of 1and 1/2 lbs of coffee, and when returned, at my expense, told me no one could help me, that it could take a month to get my refund. It has been over a month and still mo refund!! Let's put this joke of a company out of business!!

Seattle Direct Coffee is a RIPOFF. Do NOT order anything from them. We ordered the 10 day trial back in November 2008 and still cannot get them to refund out 34$ even after we promptly returned their product. I have called at least 5 times, always told I"ll get my money back in 7-10 business days and never get anything. It is now almost JULY of 2009. Go figure. Please do NOT order anything from this company. They are a SCAM!!!