[[SEATTLE COFFEE DIRECT, biggest ripoff scam in the country! Major problem working with Seattle Direct Coffee. Won't issue refund, and won't answer phones, won't return calls either. They went so far as to email me a "refund confirmation number" as a sign of good faith for my refund of $79.40. This order was returned to them September 23rd of 2009 and now all their phones are not being answered and today the recording says phone difficulties...Seattle Direct Coffee, Ultimate Beans, and Euro Coffee Express are all the same company. If they have other aliases, I am unaware of them, however, this is the biggest ripoff scam I have ever encountered. I have consoled myself in the fact that I can kiss that money goodbye, because these cheating bastards will never refund my money. They have gone out of their way to cheat the American Consumer and some sort of retribution/sanctions should be brought against these crooks. I will not stop in my efforts to spread the word about this deceitful corporation and it's sister companies. It may not mean much to anyone but me, but negative words about a company will have lasting effects and that is my intention. If Seattle Direct changes their name, I will find out and make sure to drag them through the mud too. All they had to do was be an honest business, stand by their word, and honor thier customers. CHEATING NO GOOD SCAMMERS, ALL OF THEM.]]

I signed up for a deal of mugs, grinder, and coffee for one time purchase for $15.00, as of this morning they have robbed my bank account of over $160, you can't get them on the phone, when you do they outright lie to you, I finally filed a complaint with the fraud department of my bank and with the better business bureau. It wasn't until my bank actually called them that I got any satisfaction. Even then they told me it would take up to 30 days to refund the money they stole from me.

This is probably one of many complaints regarding Seattle Direct, in which a grinder and 2 bags of coffee were ordered for $9.99, and I was billed $36.95. Have returned subsequent coffee packages, and do not get any cooperation, or credit on my credit card statement. Who would ever in their right mind pay almost $40.00 for 2 lbs. of coffee?