Terrible terrible terrible.

This company is a scam. Besides the ridiculous hidden prices, the service was horrific. The 'technician' was aggressive and rude and embarrassed me in front of my company. He told me that the price would be $110 with credit card or $80 if I had cash. When I asked why the charge was higher than the $15.00 base estimate I had been given on the phone, he ridiculed me and said, "Did you not even hear what they said on the phone? They said 'And up. And UP!' "

My flimsy interior door lock was quickly opened with a plastic card swipe (why didn't I do that!?) and he left with a smile saying, "Well that was an expensive lesson for you."

I was so frazzled by the way he was treating me and the escalated price that by the end of his visit I was in tears. I've never felt so intimidated by a service person.

Calling customer service was no better. The supervisor was rude, blunt, and unhelpful. Everything was my fault, despite the misinformation more than one employee had given me. She actually put me on the phone with the nameless technician and I was asked to make him remember me by recounting the experience to him. He pretended not to remember and in the end I was only given $40 back from a total of $135 that I paid.

Tell your friends to stay away from this company. No one should have to pay $100+ to be treated that way.