I thought that I had brought 4 tIckets for the Jingle Bell Ball for december 5th 2009. This tickets did not appear as the person who was selling them changed his mind. I had a terrible time with them their customer service is shocking. I am so upset and I am still waiting for my money to arrive back.
I would NEVER ever advise anyone to buy anything from this company again, they should be black listed.
The worse thing was I had to tell my 2 granddaughter that they couldn't go .

My wife paid a lot of money for central, near the stage, tickets for a big concert at the O2 over a month ago via Seatwave. When the package, containing the tickets, arrived it had clearly been tampered with and the tickets were missing, UPS accepted full liability for the theft. Seatwave kept asking my wife to call back every few weeks, either as UPS had to investigate, or a manager had to authorise our new tickets, however this is a bit of a con.

Please be warned Seatwave’s policy is to reissue tickets of the same value sold on their site. However as they kept delaying in issuing tickets until much nearer the event, the ticket prices kept increasing, meaning that they would only offer tickets for seats that were not as good as the originals paid for. They even asked if we were refusing these further back seats, as it is would then have been up to their discretion to give our money back, (as we had been offered seats of equivalent value, which the site guarantees).

My wife was really disappointed she had been told she would get seats in the same area, she was also told that the manager had gone home for the night, only to be passed to him by another member of staff when she called back half hour later and then all the staff just kept repeating that they would issue tickets of the same value not quality.

During all these delays a number of tickets in the same area at the same price were put on sale, not once were we contacted or offered these as an alternative.

My advice is if you buy from Seatwave and there is a problem do not let them fob you off, as you may end up paying premium prices and not get the seats you want. Demand an instant replacement, which I doubt you will get, or your money back.

My wife will miss the concert that she really wanted to see, while someone is going to be sitting in our stolen seats. Seatwave’s solution, sit at the back for the same money or take your money and sod off.